Router RBR50: will not connect to internet but modem is working

[OzzieYoda]

Internet works if I connect a device directly into my Arris modem.
Wifi will not work when I try connecting the modem to my router. Orbi ap says there’s no WiFi. Internet comany shows no issues.
My orbi router & satellite have worked great for years.

[michaelkenward]

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@OzzieYoda wrote:
Internet works if I connect a device directly into my Arris modem.

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What is that modem? Make and model?

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@OzzieYoda wrote:
Wifi will not work when I try connecting the modem to my router. Orbi ap says there’s no WiFi. Internet comany shows no issues.

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When adding a router to a modem, you need go follow the process laid own in the setup instructions.

If you can, do this with a wired connection into the router and not a wifi app.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Orbi - NETGEAR Communities

The clue is in the title of this section General WiFi Routers (Non-Nighthawk & Non-Orbi).

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

[OzzieYoda]

Modem is Arris Surfboard SB6190.
The OrbiRBR50 has worked for the past 3 years.
Internet works when hardwired from Arris modem to a device.
Internet does not work when modem is connected to router with Ethernet cable, then router is connected to a device with another ethernet cable.
I’ve made sure the MAC address is correct. I’ve Restarted and reset everything.

It definitely seems like a router issue until I found out a neighbor was on the phone with our ISP bc they’re having trouble as well. The ISP told them it’s their router.

[michaelkenward]

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@OzzieYoda wrote:

It definitely seems like a router issue until I found out a neighbor was on the phone with our ISP bc they’re having trouble as well. The ISP told them it’s their router.

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That's what they all say.

Buck passing is industry practice.

[FURRYe38]

Have you powered OFF the ISP modem and RBR for 1 minute then back ON? 

Try a factory reset and setup from scratch and walk thru the setup wizard using a PC and web browser. 

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@OzzieYoda wrote:
Modem is Arris Surfboard SB6190.
The OrbiRBR50 has worked for the past 3 years.
Internet works when hardwired from Arris modem to a device.
Internet does not work when modem is connected to router with Ethernet cable, then router is connected to a device with another ethernet cable.
I’ve made sure the MAC address is correct. I’ve Restarted and reset everything.

It definitely seems like a router issue until I found out a neighbor was on the phone with our ISP bc they’re having trouble as well. The ISP told them it’s their router.

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