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Forum Discussion
Unable to find Orbi wired or SSID after Factory Reset
Following a short power outage my RBR50 started to display a solid magenta color. I factory reset the router to try and reset everything. I am unable to find it when hardwired. I am unable to use my phone or other laptops to find the SSID as defined on the device. When I use the app and follow the new setup steps it is unable to find the Orbi. The light is now solid white so I would expect I would be able to atleast find the SSID or hardwire and render orbilogin.com. All of which is no success.
5 Replies
I would unplug the Orbi from the internet modem and repeat the "Factory Reset"
https://www.youtube.com/watch?v=cMw4ePACgc4
Sometimes people get impatient and do not wait long enough for the power LED to flash.
Connect a laptop to the Orbi router with an ethernet cable, open a web browser, and connect to: http://192.168.1.1. This should bring up the Orbi setup screens, where the credentials are "admin" and "password". Also, the Orbi should be broadcasting the WiFi name (SSID) printed on the bottom label (along with the factory WiFi password).
Next time there is a power outage, it might be worth trying this: power off both modem and Orbi. power on the modem and wait for it to stabilize, which can take 2-3 minutes. Then, power on the Orbi. Loss of power is not supposed to cause either the modem or the Orbi to lose configuration and need reset. However, sometimes when they both come alive at the same time, the communication between them is out of sync. i.e. the Orbi can ask for an IP address before the modem is sync'd up and ready. The Orbi says, "there's nobody home", puts on a magenta ring light, and gives up.
- I unplugged the router and let it sit for about 10 minutes. I then took the cable from my old router (I have an old router so I can still work while trying to resolve Orbi) connecting the Orbi to the Modem. I then powered on the Orbi. After about 40 minutes the flashing white light turned to solid white. Hoping that it would be working I try to pull up the login screen using IP and FQDN. Neither worked. When I ping the IP address I get "Network Unreachable". Without touching the router it is now back to flashing white.
When I use the same cables with my old router it works as expected.When changing from the old router to the new router, was the modem power cycled (off and back on)?
It could be that the modem "remembers" the MAC address of the old router and is waiting for it to return.
