I previously bought net gear products and found the customer service is horrible and they do not honor the warranty when an items fails in warranty. You will talk to someone in a foreign land with no technical knowledge. Save your money.
Re: customer service
We strive to provide excellent customer service and do stand behind our warranties. Before replacing hardware under the limited hardware warranty we require a hardware check to verify that the issue is a hardware one. We also check the proof of purchase to verify warranty entitlement.
If you aren't happy with how a support case is being handled we can review the case notes to check if it is being handled correctly and also let support know of troubleshooting that has been done via the community.
Useful links: Sending Logs|My ReadyNAS Gear|FAQ|Hardware Compatibility List|Docs: Setup Guide, Manual|Downloads|Unofficial Tips|GPL|MDGM on Twitter|MDGM's Unofficial Guides
NB: A ReadyNas is not an excuse not to have a backup. Fire, theft, multiple disk failures, other hardware failure, floods, user negligence etc. can all result in loss of data.
How to contact NETGEAR Technical Support | Australia: 1300 361 254 / Other Numbers|Online Submission
Unofficial Guide for Moving from Sparc ReadyNAS to x86 ReadyNAS|Using Gmail with the ReadyNAS|XRAID Volume Size Calculator