Can't access GS108E switch on Windows 10

[rstahl02]

After upgrading to windows 10 I can't access my GS108E switch. Get "A fault occurred contacting the server. Fault message is:HTTP request error". Any idea what is the problem?

[rstahl02 · Accepted solution]

I reset the switch to factory defaults & it now works in WIN10. Wish I could label each port so I know whats connected to it. It's a bummer not knowing what I connected to all 8 ports. I should be allowed to label each port with a name. Can that be done? Thanks for your help. Close the case.

Ron 

[DaneA]

Hi rstahl02,

Let us isolate the problem.  Kindly answer the questions:

a. Using your Windows 10 computer, are you still able to get replies when you ping the IP address of the GS108E switch?

b. Have you tried using other browsers like Firefox or Safari on your Windows 10 computer to access the GS108E switch?

c. Have you tried clearing the cache of the browser/s on your Windows 10 computer then access the GS108E switch?

d. Have you tried using another Windows 10 computer to isolate the problem?

I look forward to your response.  Welcome to the community! 

Regards,

DaneA

NETGEAR Community Team

[rstahl02]

Dane:

I can ping the switch. I only have one computer on WIN10. I am useing your latest ProSafe Plus Utility which worked on windows 7. Does it use a browser? I cant http://IP ADDRESS useing "any" browser. What else would I put in but the switch IP ADDRESS (192.168.1.11)? Not sure about clearing cache? Any help on that one? 

Ron

[DaneA]

Hi @rstahl02,

---

@rstahl02 wrote:

Not sure about clearing cache? Any help on that one?  

---

The instructions for this can be search online.  However, here are the instructions I found online for Chrome and Firefox respectively:

Here's how to clear cache in Chrome:

1. Do one of the following: 

• From the “Menu” button in the upper-right corner of the Chrome window, choose “Tools” > “Clear browsing data…“.
• Press “CTRL” + “Shift” + “Delete” in Windows or Linux, or “Command” + “Shift” + “Delete” on Mac OS X on your keyboard.
• Select “Menu” > “Settings” > “Show advanced settings…” > “Clear browsing data…“.

2. Select the period of time you wish to delete cached information using the “Obliterate the following items from” drop down menu. From there, you can choose “Cached images and files“.

3. Select the “Clear browsing data” button, and Chrome will clear your cache.

Here's how to clear cache in Firefox:

1. From the History menu, select Clear Recent History. ...
2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
3. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.

Here are my follow-up questions:

a. Is the IP Address set on the GS108E a static IP Address or via DHCP? 

b. I assume that the GS108E is connected to a router.  Have you checked the attached devices on the web-GUI of your router? I believe you can view the IP Addresses of the devices connected in your network somewhere in the web-GUI of your router since all routers supports this feature.

c. By clearing the cache of your browser, are you able to access the web-GUI of the GS108E?

I look forward to your response.

Regards,

DaneA

NETGEAR Community Team

[rstahl02]

Cache cleared. The IP is static (Which it has been sence day 1.). I just changed it to dynamac. Its the same router I have used from day 1 and I see the IP. Remember, EVERYTHING WORKS ON WINDOWS 7 BUT NOT WIN10.

I am going to check it as dynamac and see what happens, will let you know.

Ron

[rstahl02]

Is anybody reading this stuff??? Changed to dynamic IP. NO help. Are other Windows 10 useres having the same issue? I am about ready to give up. I need an answer. I am useing the latest version of your program. I have done everything suggested and still can't assess my GS108E. Works fine on Windows 7.

[DaneA]

Hi rstahl02,

We currently have a GS108Ev1 (yours is a GS108Ev2).  Our PC has been updated to Windows 10 recently.  I was able to install the latest version of the ProSAFE Plus Configuration Utility and it discovered our GS108Ev1 as shown on the image below.  Our GS108Ev1 has the latest firmware version. 

Kindly try to uninstall then reinstall the latest version of the ProSAFE Plus Configuration Utility v2.3.5 on your Windows 10 PC.  You may download it here.  

Regards,

DaneA

NETGEAR Community Team

[rstahl02]

I already had the latest software but I removed & reinstalled it. No help. This is strange. Works on your WIN10 but not mine. I put WIN10 on 3 computers and it only worked OK on one. I removed it from 2. This Dell XPS15 is the only one that has WIN10. Strange. Is there another way to access this router? I tryed direct IP but NG. Maybe I needed to add something to the IP? What is the secreat way to access this router?

Ron

[DaneA]

Hi rstahl02,

Just to clarify, the GS108Ev2 is a switch not a router.  You mentioned that you got it working on one Windows 10 PC of yours.  With regard to that, do you have any software firewall or anti-virus enabled on your Dell XPS15 (or other Windows 10 PC)?  If ever there is, kindly try to disable it then check if the GS108Ev2 will be detected by the ProSAFE Plus Configuration Utility.

Regards,

DaneA

NETGEAR Community Team

[rstahl02]

You misunderstood. WIN10 worked on only one, not your utility (Did not try utility on them before I removed it.). IT DOES NOT WORK ON MY WIN10, worked on WIN7. Strange. I disabled ESET before but it did not help. I ask again, is there another way to access the switch other then your utility???

Ron

[DaneA]

Hi rstahl02,

I apologize for that.  There are just 2 ways to configure the GS108Ev2:  first is using the ProSAFE Plus Configuration Utility and second to access the web-GUI using a browser provided that the switch is on the latest firmware version.  What is the current firmware version of your GS108Ev2?

Regards,

DaneA
NETGEAR Community Team

[rstahl02]

1.00.12 is the firmware version. I use my WIN7 computer to assess the switch.

Ron

[DaneA]

Hi rstahl02, 

You have the latest firmware version on your GS108Ev2.  Have you at least tried to access the web-GUI of your GS108Ev2 using a browser by typing its IP address on your Win7 computer?  If not yet, kindly try so we can check if its web-GUI is accessible.

Regards,

DaneA

NETGEAR Community Team

[rstahl02]

I can't access the switch useing its IP from WIN7 but can access it useing your utility. Is there something "special" I need to add the IP? A port # or somethig? I tryed http and https, NG.

Ron

[rstahl02]

There has to be a way to access the switch not useing your utility but I don't know the trick. Have you all given up on this one?

Ron

[DaneA]

Hi rstahl02,

We do not have a GS108Ev2 switch at the moment so that I could test it on our Windows 10 PC.   I have mentioned that it is possible to manage the GS108Ev2 via a browser and my basis for that is its data sheet. You may check page 2 of the data sheet here.  I have already inquired this.  I will get back to you once I got a response.

Regards,

DaneA
NETGEAR Community Team

[DaneA]

Hi rstahl02,

Here is the suggestion I got from my inquiry: On your Windows 10 PC, kindly try to install Winpcap then install the ProSAFE Plus Config Utilityand this might help.  If ever this will not work on your Windows 10 PC, the workaround is just to use the Windows 7 PC to manage your GS108Ev2 switch. 

Regards,

DaneA

NETGEAR Community Team

[rstahl02 · Accepted solution]

I reset the switch to factory defaults & it now works in WIN10. Wish I could label each port so I know whats connected to it. It's a bummer not knowing what I connected to all 8 ports. I should be allowed to label each port with a name. Can that be done? Thanks for your help. Close the case.

Ron 

[DaneA]

Hi rstahl02,

Welcome! 🙂  I am glad that performing a factory reset on your GS108Ev2 switch made it work. 🙂  

I am afraid to tell you that there is no option to label each port on the ProSAFE Plus Configuration Utility. 

Feel free to post your future concerns here in the community.

Cheers,

DaneA
NETGEAR Community Team