Chat support not available

Question

Hello,according to my account, there should be lifetime chat support for my registered switch.But I cannot open a chat, it always says "Chat is busy, please try again later".What kind of support is this?Thank you and best regards,Fall

plemans · Answer

Looks like its not available on mine right now if I try to chat on one of my supported devices either.&nbsp;
it could be:&nbsp;

its only available during certain hours (would be nice to be posted)
its truly busy and backed up so isn't available
its actually having issues and not working

Tough to know which it is.&nbsp;

Retired_Member · Answer

No operating hours are mentioned. And I tried to access the chat a various days and times. Especially on weekdays between 9am and 3pm one would expect that it is operating ...

It simply always says: Chat busy, please try again later.

plemans · Answer

Mines still showing the same.&nbsp;
Marc_V&nbsp;

schumaku · Answer

Retired_Member&nbsp;wrote:
It simply always says: Chat busy, please try again later.

There are much better and easier to deal with support options available, certainly in the first three months. Head to&nbsp;https://my.netgear.com/&nbsp;then select the product registered using [View Product].&nbsp;
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As the firmware update caused the device non-workable, you can always use the [request hardware support]
&nbsp;
Using [Email] or [Request Hardware Support] does offer the ability to add some description, add some attachment, ... Once filed, the cse is tracked, there is no need to query the "what is wrong" questions ... typically much more time consuming. Once support has reviewed, you get a ticket number assigned, receive the information on how you can get in contact to a human (typically through a phone number) in a time windows better for you. The support person is prepared what is coming with the call, and can react much better.
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Forum Discussion

Chat support not available

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