S3300-28X Failing SFP Port
We have a fiber ring established with ProSAFE 24 Port Stackable Smart Switch (GS728TXS) Stackable switches. One of the switches has an SFP port, port 28 specifically, that appears to have failed. Here is what I've tried:
1. Switch the working SFP module from port 27 into port 28 > No LED and no status detected in web management for port 28. Port 27 continues to show LED and status 1000 Mbps in web management.
2. Install a new SFP module in port 28 > No LED and no status detected in web management for port 28.
3. Installed a replacement switch. Both fiber ports have status in web management.
Our troubleshooting indicates that the SFP port has failed. We purchased these units because they were backed by a lifetime hardware warranty but we can't get in touch with support. According to our device registration, we only have chat support but we can't access it. Each time we've tried Netgear chat, no matter what time of day we try, we consistenly receive the message, "The chat queue is busy right now. Try again soon."
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Thank you @DaneA! We were able to successfully generate an RMA using the link you provided. We appreciate your help.
As a tip to anyone using the Guided Assistance, after you've selected your device / product that should be associated with the RMA, you'll come to a screen that says, "Your selected product is <product model>. Please click NEXT to continue."
When you click the NEXT Button, the website does not provide any indication that you've actually clicked the button, but the click has been registered. Wait for 30 seconds before hitting the button again. If your click was registered, a new screen will appear in a little under 30 seconds or so that says "Your RMA request for your defective <product mode> with serial number <serial number> has been approved."
And, then you can proceed with the rest of the RMA process.
Kind regards,
Paul Luckett
@brainflurry
