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Forum Discussion
Solved
computer must be connected directly to ARRIS router and also, NeGS116v2 at same time (work around?)
Computer
Dell Inc. XPS 8900
Operating System
Microsoft Windows 10 Pro (64-bit)
Processor
Intel® Cor...
Permitting the switch does connect into the same switched network on the Arris router I can't see any reason why WIndows would consider this to be a different network - as it has the same default gateway/router MAC address, the same TCP/IP subnetwork, ...
In general, these small switches are starting up very fast and become operational within seconds.
From your clarification it reads like the switch does fail to bring up the network link (being to the router or to the Windows system).or does misbehave after some time. I'd suggest to discuss this with Netgear, suspect random hardware failure.
Now this might be not easy to handle, as it's a well-kept secret .... Netgear does make it really hard to find:
myNetgear -> My Support -> [Contact Support] -> Replace my defective product -> select the switch from the product list -> you will get a contact information -> provide some descriptive text (and add a link to this community discussion)...
Sorry? For a wireless connection - assuming the ARRIS is in router mode - there must be nothing connected (wired) to it. The wireless connection is established between your Windows system and the wireless radio access point built-in to your ARRIS device. Perfectly sufficient to establish a wireless connection.
Obvious, if you want a wired Ethernet connection from your computer to the switch and from the switch to the router there must be cables, and the connection (the Ethernet links) must be up so the communication can be establised on the wired channel..
bootlake wrote:
... a Netgear issue; since, the switch requires the computer to be plugged into it. The Arris SBG 7580-AC also requires the computer to be plugged into the router, at the same time..
No, neither the ARRIS nor the computer _require_ a plugged connection. Wireless can work completely independent, these are two complete individual network connections. Well, technically correct both are in the same broadcast domain, and make use of the same TCP/IP subnetwork.
Tell us what kind of issues you are experiencing.
Test with only the wired Ethernet connections over the switch first, disable the wireless and/or put the computer in flight mode.
Later disconnect the wired Ethernet connection, and just in case reboot. Enable the wireless resp. disable the Flight Mode, and test for a while gain.
Maybe what I am failing to communicate is that the instructions for both the computer and the switch, require that the computer be directly connected to each.
If not each separately connected directly to the computer, one of the errors that happens is that the they "think" they are on different networks.
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