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Forum Discussion
PBrou
Dec 30, 2017Aspirant
Unable to authenticate after some time on WAC120 (wrong password on WPA2 ) with firmware 2.1.5
I have two WAC120 devices. Since the fix on the security vulnerability with WPA2 (firmware 2.1.5) and the updates on our Android and iOS devices I can only use my access points during a few hours/day...
- Jan 05, 2018
With the following combination the issue currently does not occur anymore:
- factory reset + installation of the initial firmware followed by the installation of the 2.0.5 one and afterwards of the latest 2.1.5.
- disabled band steering to 5GHz
- disabled the QoS WMM- latest iOS updates on all devices ( was one without a WPA2 fix triggering the issue.. ? )
Please note that I have no real proof that band steering or QoS is the problem. I will do some further tests over time..
Thanks for the great assistance by the Netgear community :smileyvery-happy:
PBrou
PBrou
Jan 11, 2018Aspirant
The problem is appearing again!
In attach details from my logging.
Switching to OPEN instead of WPA2 did not help, only rebooting (from admin UI) helped.
It would be great to have some assistance on the interpretation of the log file.
The issue is only appearing on the 5GHZ 11AC, not on the 2.4GHZ.
DaneA
Jan 15, 2018NETGEAR Employee Retired
I suggest you to update the firmware of your WAC120 to v2.1.6. You can download firmware v2.1.6 here. Be reminded to perform a factory reset on the WAC120 after upgrading the firmware then reconfigure the setting from scratch in order to start clean using the latest firmware version. Then, observe if the same problem occurs.
Regards,
DaneA
NETGEAR Community Team
- PBrouJan 16, 2018Aspirant
I have installed firmware 2.1.6 on one of my WAC120 devices with your instructions ( upgrade > factory defaults reset > reconfigure ).
I am running with the 5Ghz steering on and fixed channels on both 2.4Ghz and 5Ghz.
After +/- 1 day the issue is unfortunately reappearing, only on the 5Ghz 11ac.
I will try two things:1) configuring a syslog server so I can keep a much longer & complete log history
2) deactivate the steering to 5Ghz - I have the impression the WAC120 is trying hard to negotiate with the client device(s) to switch to 5Ghz but that my iOS devices only change for example when they wake up from a sleeping mode - maybe normal?Kind regards,
PBrou
- RaghuHRJan 17, 2018NETGEAR Expert
Is it possible to share your WAC120 configuration? We will check and update.
Thanks
Raghu
- PBrouJan 17, 2018Aspirant
Please find my configuration of WAC120-1 in attach (as PDF).
WAC120-1 (on firmware 2.1.6) is running on address 192.168.1.253.
WAC120-2 (still on firmware 2.1.5) is running on 192.168.1.251.
The loggings & configuration are about thee WAC120-1 on firmware 2.1.6.
Both WAC's are connected on a Netgear 116GS switch.
Don't hesitate to ask if you require additional information or change of configuration to test.
Thanks in advance for your support.
PBrou - RaghuHRJan 17, 2018NETGEAR Expert
Thanks. Can you disable bandsteering and check?
The following print comes in the log only when band-steering is enabled
"kernel:***<wlan_band_steering_sta_connect_5GHz:657>:status<2>****"
Thanks
Raghu
- PBrouJan 22, 2018Aspirant
Hi,
I have been running one WAC120 device now during 3 days till it stopped working correctly:
- without the 5Ghz steering
- logging everything on a rsyslog server
What I observed is that the activity led (green - ethernet traffic) and the wifi led (green) were gradually more and more, increasingly active (without really having more traffic being "generated") till nearly constantly green when the device finally did not respond anymore with the following effects at the end:
- wrong password error on 5Ghz 11ac (gives me the impression of a timing error, or not getting enough processor time; kind of traffic storm not giving enough bandwidth for the device)
- nearly no traffic / slow on the 2.4Ghz 11ng
The last hours of the 3rd day I was using airplay for +/- 5 hours, not sure if this accelerated the kind-of-crash.
I have the impression - this is only an impression - that there is some kind of increasing traffic storm, broadcast storm, loop, or something that is gradually increasing the load on the device. And would the wrong password error not be the result of some timing error because of the huge load?Anyway, in attach you can find the complete logging (quite big) of these 3 days.
I hope you are able to see something strange in the log files.
Meanwhile I will try to check the other traffic on my switch.
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