ReadyNAS 102 - download Files over ReadyCLOUD does not work

Model: ReadyNAS 102
Firmware: v6.1.8

I too have the same problem as above. I can "see" the files but I cannot download or upload through ReadyCloud. It's been 2 hours now. I tried different browsers and computers from different external IPs and still, it's the same.

Usually, we get a "save file" or "open file" prompt immediately after clicking "download" but now it will just pause and stop like nothing happened.

it seems that one of the servers is not responding. My browsers would point to readycloud-io-ncal.netgear.com but then would stop proceeding.

I contacted support already and they said that there are no notifications regarding ReadyCloud server downtime.

Can anyone help?

Thanks.

I still can't upload or download through ReadyCLOUD.

Do you have a a case number?

mdgm wrote:
Do you have a a case number?

Hi mgdm,

I do actually. I am just wondering if anyone in the forum has a solution to this.

By the way, I think it has just gotten worse. I cannot upload anymore. I have informed support as well.

Thanks,

Could you edit this first post in the thread to include your case number?

Edit: oops didn't realise you weren't the O.P.

Hi mgdm,

I have PMed you the case number.

Thanks,

Hi I have encounterd the same issue after updating to firmware 6.2.1.
The device always becomes stuck in the reboot process after every past firmware update and is unresponsive.
This device has been problematic from the outset.