RN104 - Cloud Functionality and Apps

Happy with a new RN104. Currently two area's of interest: - It looks like the cloud functionality is a little buggy. According to support, this may be related to with current Netgear server upgrad...

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Questions

ReadyCLOUD Portal

SteadfastElk
Dec 08, 2015
JennC wrote:
Hello SteadfastElk,

The share permission settings for ReadyCloud users is done on ReadyCloud URL and not in the admin page. You have to log in as the main ReadyCloud account. When you get to the admin page of the NAS and go to Cloud then click Settings button of ReadyCloud, this will show you the main ReadyCloud account that has the authority to set permissions over ReadyCloud URL. Take note of the ReadyCloud account and log in to readycloud.netgear.com using that account and this should show you the the 3 tabs, Home, Manage and Discover where you will be able to see all invited users under Manage. You will not see the ReadyCloud main account under Manage tab because it is already the main account and you cannot change its settings here, since it is like an admin account for access the NAS via ReadyCloud it has access to all shares.

When you log in to the URL using one of the invited users, it won't have anything about the same NAS under manage tab because it is not the main account and just an invited user, unless this invited user has an access to another NAS where this same account is the main one. The discover tab is for the ReadyCloud URL to detect if there is a NAS on the network where the user is located.

I hope this helps.

Regards,
Hi JennC,

This sure helps a lot, because it confirms my understanding of how these things work.

One issue is: I'd like to restrict access to all shares from outside the home to read only access. You're saying this can't be done for the Cloud Admin user, so I'll have to live with that. Apparently this is designed behavior.

Thanks very much for all your feedback. I'll consider this the solution.

BrianL2

NETGEAR Employee Retired

Dec 07, 2015

Hi SteadfastElk,

Does this happen with different or other invited ReadyCLOUD user ID? With regard to the admin user, It is normal for the ReadyCLOUD user ID not to show up in the manage tab.

Kind regards,

BrianL
NETGEAR Community Team

SteadfastElk

Aspirant

Dec 07, 2015

Hi BrianC,

I now have two cloud users and all tabs in Readycloud are filled. Strange some tabs are not populated sometimes.

If the admin user doesn't show up in the Readycloud Manage tab, how can I change rights granted to this user earlier?

The rights show up in the NAS local admin panel, but I can't change them there since it's a cloud user.

There is also no way to manage them in Readycloud. I must say I'm at a loss.

JennC
NETGEAR Employee Retired
Dec 08, 2015
Hello SteadfastElk,

The share permission settings for ReadyCloud users is done on ReadyCloud URL and not in the admin page. You have to log in as the main ReadyCloud account. When you get to the admin page of the NAS and go to Cloud then click Settings button of ReadyCloud, this will show you the main ReadyCloud account that has the authority to set permissions over ReadyCloud URL. Take note of the ReadyCloud account and log in to readycloud.netgear.com using that account and this should show you the the 3 tabs, Home, Manage and Discover where you will be able to see all invited users under Manage. You will not see the ReadyCloud main account under Manage tab because it is already the main account and you cannot change its settings here, since it is like an admin account for access the NAS via ReadyCloud it has access to all shares.

When you log in to the URL using one of the invited users, it won't have anything about the same NAS under manage tab because it is not the main account and just an invited user, unless this invited user has an access to another NAS where this same account is the main one. The discover tab is for the ReadyCloud URL to detect if there is a NAS on the network where the user is located.

I hope this helps.

Regards,
SteadfastElk
Aspirant
Dec 08, 2015
JennC wrote:
Hello SteadfastElk,

The share permission settings for ReadyCloud users is done on ReadyCloud URL and not in the admin page. You have to log in as the main ReadyCloud account. When you get to the admin page of the NAS and go to Cloud then click Settings button of ReadyCloud, this will show you the main ReadyCloud account that has the authority to set permissions over ReadyCloud URL. Take note of the ReadyCloud account and log in to readycloud.netgear.com using that account and this should show you the the 3 tabs, Home, Manage and Discover where you will be able to see all invited users under Manage. You will not see the ReadyCloud main account under Manage tab because it is already the main account and you cannot change its settings here, since it is like an admin account for access the NAS via ReadyCloud it has access to all shares.

When you log in to the URL using one of the invited users, it won't have anything about the same NAS under manage tab because it is not the main account and just an invited user, unless this invited user has an access to another NAS where this same account is the main one. The discover tab is for the ReadyCloud URL to detect if there is a NAS on the network where the user is located.

I hope this helps.

Regards,
Hi JennC,

This sure helps a lot, because it confirms my understanding of how these things work.

One issue is: I'd like to restrict access to all shares from outside the home to read only access. You're saying this can't be done for the Cloud Admin user, so I'll have to live with that. Apparently this is designed behavior.

Thanks very much for all your feedback. I'll consider this the solution.
BrianL2
NETGEAR Employee Retired
Dec 08, 2015
Hi SteadfastElk,

Thanks for the feedback. You can check our updated user manual and turn to page 84.

Kind regards,

BrianL
NETGEAR Community Team
SteadfastElk
Aspirant
Dec 08, 2015
BrianL2 wrote:
Hi SteadfastElk,

Thanks for the feedback. You can check our updated user manual and turn to page 84.

Kind regards,

BrianL
NETGEAR Community Team

Hi BrianL,

That certainly helps. Thanks again!
BrianL2
NETGEAR Employee Retired
Dec 08, 2015
Hi SteadfastElk,

You're welcome :) Just keep posting questions, possible issues and suggestions in the community.

Kind regards,

BrianL
NETGEAR Community Team