Forum Discussion

Aspirant

May 09, 2018

ReadyCloud error listing folders

Hello, I have an issue using ReadyCloud with a RN212 (6.9.3). It's a new one. I've created shares, users and readycloud users with all the necessary rights. Everything works but the readycloud!...

ReadyCLOUD Portal

Marc_V

NETGEAR Employee Retired

May 14, 2018

Hi Cronos_IT

You may want to try and update to 6.9.4 Beta. This resolves issues with ReadyCloud.

Regards

Cronos_IT

Aspirant

May 15, 2018

Hi,

I've upgrade to 6.9.4 Beta and there is the same issue.

I have take a snapshot :

In the app you can see the NAS-TEX (RN212 with readycloud malfunction) with the readycloud main account : Folders are presents.

In Chrome you can see the NAS-TEX with no folders. There will be at least "Commun" and "Rennes", the rights are checked in readycloud and on the NAS.

As you can see, the NAS-MJC show some folders. It is the same model and the same method to share folders... The same Internet provider, the same model of router and the same configuration...

What do you think about it? (I'm lost...)

Marc_V
NETGEAR Employee Retired
May 16, 2018
Can we request for the logs, you check the guide on the signature.

This happens on different browsers right?

Regards
- Retired_Member
  May 16, 2018
  This issue should be caused by MyNETGEAR account which has more than 32 charactors,ReadyCLOUD dev is working on the issue and the issue will be addressed in the next firmware release.
  - Cronos_IT
    Aspirant
    May 16, 2018
    Hi,
    
    First, thanks for the answers.
    
    Marc_V : I have sent you the logs.
    
    Deniro : Why can i see other NAS readycloud folders with the same account? And why can i see the readycloud sharing with the main account and not with the users accounts?
    
    Is there any Beta of this new firmware? Is it planned?
    
    I try to understand!
    
    My client is in a hurry...
    
    Thank you for your help!