NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RN202 Antivirus Plus addon application hangs
Her are may stats...
Firmware: 6.4.1
OS: Windows 7 Pro on desktop connecting.
ReadyNas: RN202 model
Standard LAN configuration where the NAS is on a shared network with internet connectivity.
I installed the latest Anti-Virus Plus and went to the Overview tab to see what it can do. I started by selecting the "Disinfect" from the dropdown of what to do when a virus is detected. I then clicked Save but then is just runs and runs. i left it for about an hour and came back with it still running with the busy cursor at the center of the web page. Is it scanning or something and that is why is remains busy? otherwise this app is a bust for me.
Hi ToddHamp,
I'm glad it helped. You may now tag this thread as closed by clicking the "Accept as Solution" button in one of the responses that you received.
Kind regards,
BrianL
NETGEAR Community Team
10 Replies
Replies have been turned off for this discussion
ToddHamp wrote:
Her are may stats...
Firmware: 6.4.1
OS: Windows 7 Pro on desktop connecting.
ReadyNas: RN202 model
Standard LAN configuration where the NAS is on a shared network with internet connectivity.
I installed the latest Anti-Virus Plus and went to the Overview tab to see what it can do. I started by selecting the "Disinfect" from the dropdown of what to do when a virus is detected. I then clicked Save but then is just runs and runs. i left it for about an hour and came back with it still running with the busy cursor at the center of the web page. Is it scanning or something and that is why is remains busy? otherwise this app is a bust for me.
This is serious performance issue with the AntiVirus service in 6.4.1 and 6.4.2 (beta). The current advice from Netgear is to disable the service completely for now.
Note the issue is not with the AV Plus app - its with the AV service itself.
Hi ToddHamp,
Welcome to the community!
Let us know if StephenBs suggestion worked out for you. Otherwise, we will have to investigate the problem that you've encountered.
Kind regards,
BrianL
NETGEAR Community TeamI did as you mentioned and disabled the 6.4.1 Virus protection then tried again. I still get a waiting icon with no response. I deinstalled the Anti-Virus Plus and reinstalled it with the 6.4.1 Virus disabled and that did nothing. So in short it still hangs when i try to save the settings on the Overview page even with the default NAS virus protection disabled.
You might try rebooting and see if the performance improves.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
