ReadyNAS 516 - unable to uninstall prestashop app

[Retired_Member]

hello,

i cant uninstall prestashop app. what can i do delete it?

[Retired_Member · Accepted solution]

i found a soloution:

1. connect with ssh to the readynas

2. i tried to delete the folder: /apps/prestashop/ with an error message.... cant delete all files in this folder

3. reboot readynas

4. i tried to uninstall prestahop app again and it works fine

[Retired_Member]

here another screeshot

[Marc_V]

@Retired_Member

Have you tried using a different browser? or rebooting the NAS? If it's still not able to uninstall the app you may want to try doing OS-Reinstall before trying again.

What version of FW are you running?

HTH

[Retired_Member]

yes, i tried differnet browsers and rebooting.

i´m using firmware 6.10.3

are the hard drives deleted when I reinstall the os?

[StephenB]

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@Retired_Member wrote:

are the hard drives deleted when I reinstall the os?

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The OS reinstall won't delete your data volume.  It will reset the NAS admin password to password, turn off volume quota, and reset the network configuration to default values (DHCP, no bonding, 1500 byte MTU).

The factory default procedure will destory your data volume, so be careful not to run that.

[Retired_Member]

unfortunately this solution didn't work for me

[StephenB]

The brute force way is to back up your data, then do a factory reset on the NAS (which will rebuild it from scratch).  Then recreate your configuration and restore the data from backup.

[Retired_Member · Accepted solution]

i found a soloution:

1. connect with ssh to the readynas

2. i tried to delete the folder: /apps/prestashop/ with an error message.... cant delete all files in this folder

3. reboot readynas

4. i tried to uninstall prestahop app again and it works fine