ReadyNAS 10400 Stuck at Password Recovery

I have a ReadyNAS 10200 (2-bay, no drives) which I have been using for a few years. I have the same problem with password recovery. I have done password recovery before, a couple of years ago, and the system sends out an email with the new password. This time, the wait-cursor is spinning forever once I click the "Recover" button.

I'm using Firefox and Chrome on Ubuntu Linux. On both the browsers, the endless-spinning wait-cursor is the same. Note that it does not tell me that the recovery details are incorrect. It just goes on spinning.

I had enabled SSH access when I had set up the NAS. I had created a user account for myself, and enabled SSH account for that account. Since I had set up SSHd and had installed a key, I don't need to know my password to log in using SSH. This SSH still works. I can log in, poke around in the system, and the system seems healthy. This account does not seem to be able to do "su" to become root -- I get an authentication failure when I run "su".

Is there any way by which I can reset the admin password from the shell prompt without becoming root?

What email service are you using?  Do you have it set up to send any alerts, and have you been getting them?  Some providers (Gmail is one) changed the method needed to log in.  If you did not make the necessary changes, then that could be your problem.

It is a bad idea to make password changes "behind the scenes" via SSH.  The better way is to do an OS re-install (making sure you don't accidently do a factory default, which will wipe your volume), which will reset the admin password back to the default of password.

P.S.  In the future, please do not "tack on" your question to someone else's.  Start a new thread unless your question is exactly like the original poster's.

I am using Gmail. I have received alert emails from my ReadyNAS box as recently as May. Has Gmail made any changes in the last 2 months?

And I "tacked on" my question to someone else's because my question is EXACTLY like the original poster's, IMHO. I also saw that interest in his question died down because he decided to bite the bullet and replace his entire NAS device, though he received no explanation which actually solved his problem. Therefore I felt that if others "tack on" their very similar reports to this, it may gain more attention. I have seen a similar situation several months ago, when the ReadyNAS firmware was failing to download anti-virus signature databases from the server for lots of us (including me). It later got solved for most of us due to some update to the firmware, even though no such clear acknowledgment came from the Netgear firmware team. I'm hoping that some similar fix will come for our problem too.

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shuvam wrote:

I am using Gmail. I have received alert emails from my ReadyNAS box as recently as May. Has Gmail made any changes in the last 2 months?

 

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Are you using an app-specific password on the NAS?

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shuvam wrote:

 

And I "tacked on" my question to someone else's because my question is EXACTLY like the original poster's, IMHO. 

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Are you also unable to log into the NAS web ui?

I am using my own Gmail password on the NAS, the one I normally use to log into the Gmail browser interface.

And yes, the whole password recovery journey started because I too am unable to log into the admin interface with the browser. And I haven't "lost" my password -- I keep such passwords written in a password store, since they are not guessable. So it's very unlikely I'm typing in some wrong password.

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shuvam wrote:

I am using my own Gmail password on the NAS, the one I normally use to log into the Gmail browser interface.

 

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Ok.  Though that just means you reused the gmail password with the NAS admin account.

But you said also that you were no longer getting email alerts in your gmail.  That's configured in a different part of the NAS web ui.  And you need to change that password over to an app-specific google password to get email alerts.

Back to the main problem - the OS reinstall will definitely reset the admin password back to password.

Make sure you are browsing to https://nas-ip-address/admin, and also try incognito browsing to be certain the browser isn't auto-filling the wrong password.