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Forum Discussion
6.4 is a total disater
Wish id neber upgarded to 6.4 on readynas 104, its been a total disater. The sytem will not stay up for more than 2 days without locking up requiring a hard reboot. Its never actually stayed up for l...
ifixidevices wrote:
So you locked the warranty thread so I couldn't respond but here's a perfect example of issues with 6.4 and even betas. You also stated to buy from newegg.com and not eBay but NEWEGG SELLS ON EBAY. Why buy through newegg's eBay store? It's the same price but you get eBay bucks (2% cash back) and other perks if you frequently use eBay. So you mean to tell me that if I buy from newegg through their eBay store I don't have a warranty?
Personally I would avoid buying from eBay to avoid any doubt as to whether you have purchased from an authorised reseller. I don't know how we would treat a purchase from NewEgg via eBay. Remember also that the warranty is for the original purchaser.
YorkBoy wrote:
At least my NAS works, doesn't crash etc etc, it just doesn't offer the USB functions anymore.
You could try 6.4.1 Beta (or if you prefer wait for the production release). There are some relevant fixes in that.
Newegg, bestbuy, tons of big time sellers sell items on eBay as well. eBay is just another marketplace to purchase from those sellers. That's a pretty sketchy policy for netgear to have.
Besides when buying off of eBay you're saving a ton of money if you buy used. Yeah there's no warranty but the money you save you could pay for hours or multiple incidents to fix issues with tech support. But I've never had to contact tech support. So why would I spend all that extra money for tech support that'll never get used? With all the money I've saved buying used I can buy additional units for backups and more drives / hardware.
ifixidevices wrote:
eBay is just another marketplace.
I think that is the key point. eBay is not a seller. If you buy from Newegg via eBay, you are still buying from Newegg. The warranty requires you to buy a new unit from an authorized reseller, it deliberately doesn't require you to buy in a physical store, directly on-line, over the phone, etc.
So I don't see any issue with purchases made via eBay per se.
Ok that was my thinking also. I don't think it'd be a problem (or at least it very well shouldn't.)
tried RC1 absolutly no improvment, cannot switch on any apps without the whole drive locking up
kind of losing my pateince with netgear now, 3 betas and 1 RC and there is no improvment, i seriously dont if the issues will be fixed in the final release now. evry time it hard locks it starts the resync again which takes about 5 days to complete, as it stands the system is totally unusuable. if the final solution is to run without any apps then i will be requiring my money back as i specifically purchased this unit for its app support
final 6.4.1 does not resolve the issue, still locks up about once a day, its never stayed up long enough to finish a reync since 6.4
fragglerok wrote:
final 6.4.1 does not resolve the issue, still locks up about once a day, its never stayed up long enough to finish a reync since 6.4
Does it resync if you remove the apps?
I get why you want them, but if the NAS is stable w/o them you should remove them for now. Lockups are a bit scary, there is always the chance of volume corruption/data loss.
Once its stable, you can try to resolve the app issues.
If i cant run the apps then the NAS serves no purpose to me, i purchased it based on the ability to run cerain apps. These apps worked perfectly and stable under OS 6.2.5 so something you have changed in 6.4 has broken that ability. I might as well switch it off for the moment as i would assume a 6.4.2 release is a long way off. i have no idea if its stable without the apps and it will take me about 4-5 days at the speed it currently resyncs at
fragglerok wrote:
If i cant run the apps then the NAS serves no purpose to me, i purchased it based on the ability to run cerain apps. These apps worked perfectly and stable under OS 6.2.5 so something you have changed in 6.4 has broken that ability. I might as well switch it off for the moment as i would assume a 6.4.2 release is a long way off. i have no idea if its stable without the apps and it will take me about 4-5 days at the speed it currently resyncs at
Getting the apps stable isn't a 6.4.2 issue. The solution is to upgrade the apps - which in many cases requires the app developers to engage. Netgear can't fix the ones they don't create.
Obviously its up to you. As I said, I understand that the apps are essential to you.
But if it were me, I'd turn them off, and see if the NAS becomes stable again. If it does, then add them back one at a time, so you can see precisely which ones are causing the problem. Then try to engage in a more targetted way to either get the misbehaving apps working again, or to find substitutes. If it doesn't become stable, then continuing pushing Netgear - which might be easier since your setup becomes less complex. That seems more constructive than the path you are on now.
I sense we have reached an impasse then. For me th system was stable, with apps, on 6.2.5 and is not stable on 6.4+ so in my view something netgrear has done has broken it. I can appreciate your view is different. Do netgear publih developer information for the changes made ? if not how are the third party developers supposed to update for the new firrmware ? Peronally as there appears to be ni resolution in sight for me im left with no option to look at alternative devices now
fragglerok wrote:
For me th system was stable, with apps, on 6.2.5 and is not stable on 6.4+ so in my view something netgrear has done has broken it.
We don't disagree there. I think the kernel update in 6.4.0 has destabilized some apps. The place where our views diverge is on how best to resolve it.
Personally I think that keeping the kernel reasonably up to date is important, so I accept some pain/risk every now and then when Netgear upgrades. The pain so far has always been temporary, and in general taking a pro-active approach to stabilizing/helping identify issues/working towards a resolution has worked for me. That's one reason I'm so active here.
I do understand that many users will take a more turn-key approach. Also that avoiding downtime is extremely important for business customers (and the 6.4 upgrade pains have been very difficult for many of them).
But I expect in your case, switching vendors will likely just shift your problem to another supplier. At least, I see similar issues to the ones here on the competitor's forums.
fragglerok wrote:
Do netgear publih developer information for the changes made ? if not how are the third party developers supposed to update for the new firrmware ?
I'm not an app developer, and don't work for Netgear either. So I don't know the details of their developer program. If they aren't notifiying them on beta releases, they should be.
There isn't much money (if any) for the app developers - especially for apps like transmission. It amounts to a hobby, and they have paying jobs to do that take priority.
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