Forum Discussion

Aspirant

Nov 12, 2016

Solved

FVS318N Firmware Version 4.3.4-2 will NOT complete the install.

OK... so I was able to update 1 of my two FVS318N firewalls to the 4.3.4-2 Firmware. However, the second... has been sitting at ALMOST complete for over an HOUR now. I'm sure that if I power-cycle it at this point it will BRICK the device.

What shoudl I do?? I'm sort of screwed now...

Firmware

Digithead
Nov 13, 2016
Hello Dane,

Actually Netgear Technical Support (via chat) and I were able to resolve this issue. It was the opinion of Arnold (Support) that doing a power-cycle reboot of the device was likely a safe thing to do after it had been allowed to sit for an hour (still showing update incomplete). The update was applied via a wired connection to the unit from inside the LAN rather than over a wireless connection. Sure enough... the unit rebooted correctly and came right back up with latest firmware applied.

At this time I am pleased to report that the unit is functioning perfectly.

Thank you for follwing up on this issue. It is deeply appreciated.

4 Replies

DaneA
NETGEAR Employee Retired
Nov 13, 2016
Hi Digithead,

Kindly answer the questions below:

a. What is the behavior of the LED lights of the second FVS318N?

b. Did you perform the firmware upgrade on the FVS318N via a wired connection or wireless connection?

I look forward to your response.

Regards,

DaneA

NETGEAR Community Team
- Digithead
  Aspirant
  Nov 13, 2016
  Hello Dane,
  
  Actually Netgear Technical Support (via chat) and I were able to resolve this issue. It was the opinion of Arnold (Support) that doing a power-cycle reboot of the device was likely a safe thing to do after it had been allowed to sit for an hour (still showing update incomplete). The update was applied via a wired connection to the unit from inside the LAN rather than over a wireless connection. Sure enough... the unit rebooted correctly and came right back up with latest firmware applied.
  
  At this time I am pleased to report that the unit is functioning perfectly.
  
  Thank you for follwing up on this issue. It is deeply appreciated.
  - DaneA
    NETGEAR Employee Retired
    Nov 13, 2016
    Hi Digithead,
    
    I'm glad that NETGEAR Support was able to assist you with your concern. :)
    
    Since your concern has been resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
    
    Cheers,
    
    DaneA
    
    NETGEAR Community Team