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Forum Discussion

Koyoo's avatar
Koyoo
Aspirant
Apr 25, 2017
Solved

Netgear R6100 internet

So I was watching a video and suddenly my router stopped working properly on my phone, for some reason the internet is terribly slow on everything besides my tablet and I have no clue how to fix it. I turned off and on the router, unplugged the router, disconnected the wi-fi from my tablet, and turned off all my stuff for nearly 24 hours and it's still slow.

I use the 5ghz version, but now that doesn't even load.
2.4ghz ver loads but takes forever to load something simple.

And it certainly isn't my internet going bad because I ran a speed test and I get 36mbps.
Troubleshooting

5 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Apr 25, 2017

    Hi Koyoo,

     

    1. What is the firmware version of the router?

    2. Are your other devices working fine (wired and wireless)?

    3. Does the issue persist only on your phone (please indicate brand and model)?

    4. Have you tried changing the wireless channel? If not, check the link below for the steps.

     

    http://kb.netgear.com/app/answers/detail/a_id/24095

    http://kb.netgear.com/app/answers/detail/a_id/23783

     

    5. Have you tried resetting (factory reset) the router?

     

    Regards,

     

    Dexter

    Community Team

  • Koyoo's avatar
    Koyoo
    Aspirant
    Apr 26, 2017
    1. I can't find out the firmware as it's not letting me login to netgear genie.

    2. No, the only device that seems to work with the router is my Kindle fire 7 tablet

    3. It persists on all the phones currently here. LG G4, LG Ultimate 2, and a Samsung s4

    4. Can't change the channel as it isn't allowing me to login at all