I installed the A6210 to my Windows 7 Pro desktop PC and while the device worked, it has always given the message "this device could perform faster if connected to a USB 3/0 port" The device IS plugged into 1 USB 3.0 port. After reading a previous post on this forum, I tried changing the setting for Max USB Speed from USB Auto to USB 3.0, but I still get the message. Also, in the Windows Control panel, I show 2 installations of the NETgear A6210 Genie version 1.0.0.32 and 1.0.0.34. When I try to uninstall the 1.0.0.32 version, I get the error message 1628: Failed to complete installation. Please help me resolve these errors and get the device working at its best performance. Thank you,SharonH

I have exactly the same symptoms on my Win 7 64 desktop. Read somewhere that the "superspeed" message is a Win 7 bug, I have checked the USB port config and despite the message it is connected at usb 3 superspeed. What concerns me more is the 1.0.0.32 and 1.0.0.34 entries in programs and features. I get the same messages if I try to resolve by uninstalling 1.0.0.32. I am a little nervous about uninstalling all instances and "fiddling" with the registry to remove all traces as I read on these forums about people not being able to reinstall at all. I am also disappointed that this post is 2 months old and has not has one response. I hope you managed to solve your issues, if you did could you post the solution? Netgear help, where are you?

Hi Oilmanzz, This is not issue. When the adapter is connected to 2.4Ghz or 5Ghz 802.11n connection, the adapter will be setup to USB 2.0. If the adapter detects that it is connected to an 802.11AC connection then it will have the USB 3.0 mode.

Thanks JamesGL, however I solved the speed issue and you are right it is not a W7 bug, it is a Netgear software issue. The adapter used to connect, then disconnect, then reconnect when I first started it. I thought this was due to the 2 entries in control panel, I had it selected for USB 3 in the device manager properties however would get the "device can perform faster...." message when the reconnect happened. I checked on USBtreeview and the adapter was only running at highspeed, not superspeed. I then found another thread in this community that alerted me to the NetgearSwitchUSB service installed as part of your driver package. What was happening was the adapter was connecting on 5ghz USB 3 to my Belkin (AC1200) router, then the service for who knows why would switch it to USB 2. I stopped and disabled this service, now the adapter connects on 5ghz 802.11ac USB 3 every time and is rock solid stable, and USBtreeview shows it as superspeed, Genie reports 867mbps, and the pop up is gone. So if others are having issues getting "superspeed" performance from this adapter in a USB 3 port, they should disable the service to solve it. Still doesn't resolve the 2 instances of the software in control panel programs and features though (1.0.0.32 and 1.0.0.34), and the inability to uninstall them.

Hi Oilmanzz, Do you happen to know how to use Revo? You can remove it by using the Revo uninstaller. Check this. https://community.netgear.com/t5/WiFi-Adapters/A6210-Genie-BSoD/td-p/1065791

Hi Oilmanzz, We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance. If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

A6210 Device could perform faster

13 Replies

Oilmanzz
Aspirant
Apr 07, 2016
I have exactly the same symptoms on my Win 7 64 desktop. Read somewhere that the "superspeed" message is a Win 7 bug, I have checked the USB port config and despite the message it is connected at usb 3 superspeed.

What concerns me more is the 1.0.0.32 and 1.0.0.34 entries in programs and features. I get the same messages if I try to resolve by uninstalling 1.0.0.32. I am a little nervous about uninstalling all instances and "fiddling" with the registry to remove all traces as I read on these forums about people not being able to reinstall at all. I am also disappointed that this post is 2 months old and has not has one response.

I hope you managed to solve your issues, if you did could you post the solution?

Netgear help, where are you?
- JamesGL
  NETGEAR Employee Retired
  Apr 10, 2016
  Hi Oilmanzz,
  
  This is not issue. When the adapter is connected to 2.4Ghz or 5Ghz 802.11n connection, the adapter will be setup to USB 2.0. If the adapter detects that it is connected to an 802.11AC connection then it will have the USB 3.0 mode.
  - Oilmanzz
    Aspirant
    Apr 11, 2016
    Thanks JamesGL, however I solved the speed issue and you are right it is not a W7 bug, it is a Netgear software issue. The adapter used to connect, then disconnect, then reconnect when I first started it. I thought this was due to the 2 entries in control panel, I had it selected for USB 3 in the device manager properties however would get the "device can perform faster...." message when the reconnect happened. I checked on USBtreeview and the adapter was only running at highspeed, not superspeed.
    
    I then found another thread in this community that alerted me to the NetgearSwitchUSB service installed as part of your driver package. What was happening was the adapter was connecting on 5ghz USB 3 to my Belkin (AC1200) router, then the service for who knows why would switch it to USB 2. I stopped and disabled this service, now the adapter connects on 5ghz 802.11ac USB 3 every time and is rock solid stable, and USBtreeview shows it as superspeed, Genie reports 867mbps, and the pop up is gone. So if others are having issues getting "superspeed" performance from this adapter in a USB 3 port, they should disable the service to solve it.
    
    Still doesn't resolve the 2 instances of the software in control panel programs and features though (1.0.0.32 and 1.0.0.34), and the inability to uninstall them.

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A6210 Device could perform faster