A6210 not recognised by pc and genie

[danysnipe]

I just bought the AC1200 A6210 usb adapter. 

The adapter does not get recognised by the pc and genie. when I install the drivers and it ask me to plug in the adapter, it doesn't recognise it. And i can't find the adapter on the pc.

But i can connect with my wifi network and use the internet.

The genie won't start after the install.

I tried 4 different usb ports

I did install it on my older laptop and it worked just fine within minutes.

Any solutions for my problem?

[jzmn]

I'm having exactly the same issue. I've tried it on all of the ports on my computer and the adapter was never recognized. I know that every one of those ports works because I've succesfully used them for other devices. 

I've tried installing it from both the disk and from a direct download of the drivers. 

I'm now connected to the internet and able to using the adapter, but the netgear genie was never successfully completed so I can't find the adapter on my PC. 

I'm using a Windows 10 machine, up-to-date drivers. 

[ghostdot]

Hi all,

same here. after Win 10 anniversary update A6210 has not been properly installed and recognized; unlike many others, I have now problems in connecting to my 2.4ghz network, which is up and running, since many other devices use it. 5ghz connection is slow (0,4mbit) for a while, the jumps up to 180mbits, then 0,4 again; mind that I'm on a 500mbit fiber optic connection.  

Unistalled, reinstalled, rinsed and repeated dozens of time, with no success.

I've read somewhere else on this forum that a beta driver that "shoud" fix the issues do exists, but I don't find the thread again, since there is plenty of discussion about this HUGE problem.

Netgear, please help!

[danysnipe]

If anyone from Netgear could answer our questions, that would be great.

[JamesGL]

Hi danysnipe,

Please PM me your contact info.

JamesGL

Community Team

[Fredje]

I also have the same problem. Windows 10 latetst updates. A6210 connected to a USB 2.0 port.

Adapter works on default Winows drivers. 5g not stable, looses connection.

Anybody from Netgear for an updated driver?

[Janvdb]

Hi,

After updating to 1.0.0.35 software I have the same problem,

Wifi Drivers work ok but A6210 is not foud by genie software.

Latest windows 10 home software and USB2 ports.

Tried deinstalling reinstalling with firewall and Virus scaner off but still no result. 

[JamesGL]

Hi All,   

Please PM me your contact info.  

JamesGL

Community Team

[Ctery]

I'm having the exact same problem now that the new net gear software has downloaded.

[Fredje]

Hi JamesGL

Any luck so far solving the 5g wifi connection problem?

It's getting worse by the day!

Thanks in advance

Fred van der Ham 

[JamesGL]

Hi Fredje,   

Please PM me your contact info.  

JamesGL

Community Team

[sad_day]

hi all,

I got the same problem.
My A6210 was working perfectly but yesterday, the app ask for an update (1.0.0.35).
Impossible to finalize the installation : the adapter was not found.

I try uninstall/install multiple times (1.0.0.35 OR 1.0.0.34) but i always got the same error :l

(windows 10 - up to date)

What can I do ?
Help pliz ! 🙂

[Olympus]

My unit has the same issue as well, went to update this morning and my computer won't recognize A6210.  I'm on a Windows 10 OS.

[JamesGL]

Hi All,   

Please PM me your contact info.  

JamesGL

Community Team

[stevency]

Same issue here. Had the lastet driver(A6210_v1.0.0.35) installed manually, tried both installers, and the PC Genie won't able to detect the device.

[DanielC]

Add me to the list of frustrated people with his issue.

[HelenSiltanen]

I am having exactly the same problem.  Have uninstalled old version but my pc will not recognize A6210 adapter. Have wifi on my tablet so I know that is definitely working. Help, this is driving me crazy. 

[Fredje]

Hi all,

From Support I have got a new beta version of the driver software. (WIN10-27-TRIAL version) This package will recognize the A6210!!

But I still have problems with the connection on the 5g WIFI band.

So, there is still some work to do by NETGEAR

Hopefully they soon will issue a better driver as wel.

I will inform Support about my findings as well

Fred van der Ham

[Aikon94]

Same problem here, Upgraded wifi adapter from a tp-link low price **bleep** to this hoping it would have worked better but nope, can't figure out how to make it work with genie, and the connection is not stable at all even using usb 3.0. Going to return this product if i don't get answer fast. 

[Aikon94]

UP!

[Hollywood1013]

Just PM'd James....hopefully hear something soon.

[Aikon94]

I've pm'd him too, but didn't get a reply.. 

[Fredje]

Hi Aikon94,

Don't worry , he will respond.

[stevebarnett]

Hi I have the exact same problem. worked fine until upgraded to the new software version. after that doesnt find the hardware and software wont launch.

I had thought this was a good product until this event and it now doesnt work

[milys]

same problem here. need help.