I have a home network with one modem connected to a router Netgear WNDR3700v3, and a Wireless repeater FRITZ!WLAN Repeater 1750E. Then there's my Windows 10 PC with a Netgear A6210 adapter that seems to have ping issues.
When I run "ping 192.168.1.1 -t" (where 192.168.1.1 is my router address I observe a very strange behavior, 10 results are very good and the 11th one is terrible :
Answer from 192.168.1.1 : octets=32 time=9 ms TTL=64
Answer from 192.168.1.1 : octets=32 time=2 ms TTL=64
Answer from 192.168.1.1 : octets=32 time=3 ms TTL=64
Answer from 192.168.1.1 : octets=32 time=1 ms TTL=64
Answer from 192.168.1.1 : octets=32 time=4 ms TTL=64
Answer from 192.168.1.1 : octets=32 time=2 ms TTL=64
Answer from 192.168.1.1 : octets=32 time=1 ms TTL=64
Answer from 192.168.1.1 : octets=32 time=2 ms TTL=64
Answer from 192.168.1.1 : octets=32 time=1 ms TTL=64
Answer from 192.168.1.1 : octets=32 time=16 ms TTL=64
Answer from 192.168.1.1 : octets=32 time=3275 ms TTL=64
Answer from 192.168.1.1 : octets=32 time=3 ms TTL=64
Answer from 192.168.1.1 : octets=32 time=4 ms TTL=64
Answer from 192.168.1.1 : octets=32 time=1 ms TTL=64
Answer from 192.168.1.1 : octets=32 time=2 ms TTL=64
Answer from 192.168.1.1 : octets=32 time=1 ms TTL=64
Answer from 192.168.1.1 : octets=32 time=2 ms TTL=64
Answer from 192.168.1.1 : octets=32 time=1 ms TTL=64
Answer from 192.168.1.1 : octets=32 time=1 ms TTL=64
Answer from 192.168.1.1 : octets=32 time=2 ms TTL=64
Answer from 192.168.1.1 : octets=32 time=3 ms TTL=64
Answer from 192.168.1.1 : octets=32 time=3318 ms TTL=64
And when I run a ping test from my smartphone to the router (through the repeater), with the smartphone at the same location than the A6210 adapter, I have normal ping results without any high latency (the smartphone has a mean of 12ms whereas the A6210 would have 3-4ms without this issue), which lets me think it's an issue from the adapter.
I have launched a Wifi Analyzer on my smartphone and it seems that I'm the only one in the area on my channel. I have already tried to :
1) Change the channel
2) Power down the router 5min then restart it
3) Restart the PC (included the adapter)
None of these solutions worked.
On my PC I have the Genie software installed and it says this about the installation :
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Hi James, sorry for the late answer. I removed the driver and the Genie software and reinstalled only the driver but I still observe the same behavior.
Anyway I'm curious, what in the Genie software could cause such a bug?
We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Hi, I don't have another computer at home at the moment do I cannot test that.
Actually I switched to another system and I now use a PLC device that works pretty well. I've used multiple Netgear wireless adapters the past years and my overall experience is very positive, but this issue seemed not to be easily fixable since I've already tried a lot of things without success. This plus the fact I wanted to try another technology made me switch to this PLC system.
