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Reply

Re: Antivirus scanner definition file update failed

StephenB
Guru

Re: Antivirus scanner definition file update failed


@swehjo wrote:

Same for me. Failed yesterday and today. 


Perhaps give 6.10.6 beta a try???

 

https://community.netgear.com/t5/ReadyNAS-Beta/ReadyNASOS-6-10-6-Beta/m-p/2151119#M10972

 

 

Message 301 of 339
TerryJColes
Luminary

Re: Antivirus scanner definition file update failed


@StephenB wrote:

@swehjo wrote:

Same for me. Failed yesterday and today. 


Perhaps give 6.10.6 beta a try???

 

https://community.netgear.com/t5/ReadyNAS-Beta/ReadyNASOS-6-10-6-Beta/m-p/2151119#M10972


Hmmm.  The docs for that version mention updating the ClamAV version, but I can't see how that would help.  I haven't updated the firmware on my device so it must be running the same version of ClamAV that has worked for months.  As I see it the problem must be at the Netgear end.

 

Also.  I would prefer not to install a Beta version unless the problem has definitely been identified and is in fact in the firmware and not the server side.

Message 302 of 339
StephenB
Guru

Re: Antivirus scanner definition file update failed


@TerryJColes wrote: As I see it the problem must be at the Netgear end.

 


It could just as easily be the ClamAV servers (and perhaps linked to the old version of ClamAV that the NAS is running).

 

FWIW, the AV updates don't go through the Netgear servers. 

 


@TerryJColes wrote:

I would prefer not to install a Beta version unless the problem has definitely been identified and is in fact in the firmware and not the server side.


Up to you of course.

 

Message 303 of 339
TerryJColes
Luminary

Re: Antivirus scanner definition file update failed


@StephenB wrote:

FWIW, the AV updates don't go through the Netgear servers.

 


Fair enough, but as I recall the last time this occured I believe Netgear were in discussion with the ClamAV team about this issue and there was some talk about ClamAV needing to do something.

 

If that is the case, it may well be that the problem is at the 'server end', but ClamAV's server, not Netgear's.

 

As you say it's up to me and for the moment at least I'd prefer not to expend a lot of thime on this (as I did last time).  Hopefully, since the problem has oscurred before, it shouldn't be quite so hard for Netgear / ClamAV to put it right.

Message 304 of 339
StephenB
Guru

Re: Antivirus scanner definition file update failed


@TerryJColes wrote:

If that is the case, it may well be that the problem is at the 'server end', but ClamAV's server, not Netgear's.

 


You might also want to double-check that you don't have a full OS partition.

Message 305 of 339
TerryJColes
Luminary

Re: Antivirus scanner definition file update failed


@StephenB wrote:

You might also want to double-check that you don't have a full OS partition.

Anything is possible of course, but it seems a bit spooky that two other people have experienced the same problem at the same time.

 

I've checked the logs and there is nothing in there apart from the two alerts about ClamAV not updating.

Message 306 of 339
jhowe
Aspirant

Re: Antivirus scanner definition file update failed


@TerryJColes wrote:

@StephenB wrote:

You might also want to double-check that you don't have a full OS partition.

Anything is possible of course, but it seems a bit spooky that two other people have experienced the same problem at the same time.

 

I've checked the logs and there is nothing in there apart from the two alerts about ClamAV not updating.


ReadyNAS OS must be running version 0.100 of ClamAV. Another thread noted that this version went end-of-life on 10/29/21 (as indicated in https://docs.clamav.net/faq/faq-eol.html#version-support-matrix).

 

Message 307 of 339
Blaine_
Aspirant

Re: Antivirus scanner definition file update failed

It does seem to be using 0.100. This is what my "freshclam -v" claims as it refuses to run:

 

Software version from DNS: 0.103.3

WARNING: Your ClamAV installation is OUTDATED!

WARNING: Local version: 0.100.2 Recommended version: 0.103.3

Message 308 of 339
StephenB
Guru

Re: Antivirus scanner definition file update failed


@Blaine_ wrote:

 

Software version from DNS: 0.103.3

WARNING: Your ClamAV installation is OUTDATED!

WARNING: Local version: 0.100.2 Recommended version: 0.103.3


https://community.netgear.com/t5/ReadyNAS-Beta/ReadyNASOS-6-10-6-Beta/m-p/2151119#M10972

Message 309 of 339
swehjo
Guide

Re: Antivirus scanner definition file update failed

And I am obviously using 0.100.2.... I read the link, https://docs.clamav.net/faq/faq-upgrade.html, which I actually don't understand... Do I really have to update this manually, isn't that taken care of by the update feature of the ReadyNAS?! 

Message 310 of 339
StephenB
Guru

Re: Antivirus scanner definition file update failed


@swehjo wrote:

 Do I really have to update this manually, isn't that taken care of by the update feature of the ReadyNAS?! 


For some reason setting "check for updates"  to "Beta" doesn't find it.  So you will need to install it manually.

 

That isn't difficult - unzip the relevant package in the beta announcement, and use the "install firmware" button on the system->settings->update page.

Message 311 of 339
swehjo
Guide

Re: Antivirus scanner definition file update failed

Ah... Ok, that seems rather straight forward. A bit reluctant to install beta versions though. Any idea when a stable release solving this matter will come?

Message 312 of 339
jhowe
Aspirant

Re: Antivirus scanner definition file update failed


@StephenB wrote:


https://community.netgear.com/t5/ReadyNAS-Beta/ReadyNASOS-6-10-6-Beta/m-p/2151119#M10972


The Beta announcement doesn't list the RN428 as a supported system. Is that just an oversight and the x86_64 version actually does support the RN428?

 

Model: RN428|ReadyNAS 428 – High-performance Business Data Storage - 8-Bays
Message 313 of 339
StephenB
Guru

Re: Antivirus scanner definition file update failed


@jhowe wrote:

@StephenB wrote:


https://community.netgear.com/t5/ReadyNAS-Beta/ReadyNASOS-6-10-6-Beta/m-p/2151119#M10972


The Beta announcement doesn't list the RN428 as a supported system. Is that just an oversight and the x86_64 version actually does support the RN428?

 


I suspect just an oversight.  It'll run on other platforms (legacy Pro and Ultra systems converted to OS-6).  There isn't much platform-specific code.

Message 314 of 339
diegobaccino
Aspirant

Re: Antivirus scanner definition file update failed

Hi @Marc_V@StephenB 

 

I'm also encoutering this problem. Running version 6.10.5 Hotfix 1. The AV has not been able to update since October. Can you please help me in solving this issue? This is happening across all devices running 6.10.5. 

Tried removing files in /var/lib/clamav folder but freshclam is unable to update. Also tried changing the DBMirror to a specific working mirror but still receiving the same message. As you can see from below, access to DNS and Gateway is not a problem for this box. Any ideas? Thanks for your help. 

 

freshclam
ClamAV update process started at Mon Nov 1 14:23:10 2021
WARNING: Your ClamAV installation is OUTDATED!
WARNING: Local version: 0.100.2 Recommended version: 0.103.3
DON'T PANIC! Read https://www.clamav.net/documents/upgrading-clamav
WARNING: Can't download main.cvd from db.us.clamav.net
Trying again in 5 secs...
ClamAV update process started at Mon Nov 1 14:23:15 2021
WARNING: Your ClamAV installation is OUTDATED!
WARNING: Local version: 0.100.2 Recommended version: 0.103.3
DON'T PANIC! Read https://www.clamav.net/documents/upgrading-clamav
WARNING: Can't download main.cvd from db.us.clamav.net
Trying again in 5 secs...
^CUpdate process terminated
root@NAS02:~# ^C

 


root@NAS02:~# ping db.us.clamav.net
PING db.us.clamav.net (104.16.219.84): 56 data bytes
64 bytes from 104.16.219.84: seq=0 ttl=54 time=11.376 ms
64 bytes from 104.16.219.84: seq=1 ttl=54 time=11.552 ms
^C
--- db.us.clamav.net ping statistics ---
2 packets transmitted, 2 packets received, 0% packet loss
round-trip min/avg/max = 11.376/11.464/11.552 ms

 


root@NAS02:~# nslookup db.us.clamav.net
Server: XXX
Address 1: XXX (removed for privacy)

Name: db.us.clamav.net
Address 1: 104.16.218.84
Address 2: 104.16.219.84
Address 3: 2606:4700::6810:db54
Address 4: 2606:4700::6810:da54

 

Screenshot 2021-11-01 145059.pngScreenshot 2021-11-01 145013.png

Message 315 of 339
scrjs
Apprentice

Re: Antivirus scanner definition file update failed

Hi @markv & @StephenB 

 

I too and suffering this problem.

In this post I will reach out to two Netgear support people ( @B_L & @dingjs1421 ) that have been VERY helpful in the past in escalating issues such as these.

 

My Technical Details

Following a technical details on what I am seen

 

Firmware

My RN314 is running 6.10.5 Hotfix 1.

 

Problem Timeline

The log shows via the UI the following;

Oct 30, 2021 10:47:45 PM	System: Antivirus scanner definition file update failed due to download failure. Check your Internet connection.
Oct 29, 2021 10:46:42 PM	System: Antivirus scanner definition file was updated to 62.26337.

So on Oct 29, 2021 AV updated as expected and started failing on each update attempt as noted in the first log entry on Oct 30, 2021.  Each failure to update shows a log entry like Oct 30, 2021.

Prior to Oct 30, 2021 AV was updating successfully for many many months.
All times above are UTC+11 (Australia)

 

Problem Diagnosis Info

To look into this problem I ran via SSH freshclam -v to gather some details and not the following (long output from the command below) which @markv also sees in his update.

root@XXXXXReadyNAS:~# freshclam -v
Current working dir is /var/lib/clamav
Max retries == 5
ClamAV update process started at Tue Nov  2 09:42:41 2021
Using IPv6 aware code
Querying current.cvd.clamav.net
TTL: 1101
Software version from DNS: 0.103.3
WARNING: Your ClamAV installation is OUTDATED!
WARNING: Local version: 0.100.2 Recommended version: 0.103.3
DON'T PANIC! Read https://www.clamav.net/documents/upgrading-clamav
main.cvd version from DNS: 62
main.cvd is up to date (version: 62, sigs: 6647427, f-level: 90, builder: sigmgr)
daily.cvd version from DNS: 26340
Retrieving http://database.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.218.84 (due to previous errors)
Ignoring mirror 104.16.219.84 (due to previous errors)
Ignoring mirror 104.16.218.84 (due to previous errors)
Ignoring mirror 104.16.219.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from database.clamav.net
Retrieving http://database.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.219.84 (due to previous errors)
Ignoring mirror 104.16.218.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from database.clamav.net
Retrieving http://database.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.219.84 (due to previous errors)
Ignoring mirror 104.16.218.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from database.clamav.net
Retrieving http://database.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.218.84 (due to previous errors)
Ignoring mirror 104.16.219.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from database.clamav.net
Retrieving http://database.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.219.84 (due to previous errors)
Ignoring mirror 104.16.218.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from database.clamav.net
WARNING: Incremental update failed, trying to download daily.cvd
Whitelisting short-term blacklisted mirrors
Retrieving http://database.clamav.net/daily.cvd
Ignoring mirror 104.16.219.84 (due to previous errors)
Ignoring mirror 104.16.218.84 (due to previous errors)
Ignoring mirror 104.16.219.84 (due to previous errors)
Ignoring mirror 104.16.218.84 (due to previous errors)
WARNING: Can't download daily.cvd from database.clamav.net
Trying again in 5 secs...
ClamAV update process started at Tue Nov  2 09:43:07 2021
Using IPv6 aware code
Querying current.cvd.clamav.net
TTL: 421
Software version from DNS: 0.103.3
WARNING: Your ClamAV installation is OUTDATED!
WARNING: Local version: 0.100.2 Recommended version: 0.103.3
DON'T PANIC! Read https://www.clamav.net/documents/upgrading-clamav
main.cvd version from DNS: 62
main.cvd is up to date (version: 62, sigs: 6647427, f-level: 90, builder: sigmgr)
daily.cvd version from DNS: 26340
Retrieving http://database.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.218.84 (due to previous errors)
Ignoring mirror 104.16.219.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from database.clamav.net
Retrieving http://database.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.218.84 (due to previous errors)
Ignoring mirror 104.16.219.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from database.clamav.net
Retrieving http://database.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.218.84 (due to previous errors)
Ignoring mirror 104.16.219.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from database.clamav.net
Retrieving http://database.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.219.84 (due to previous errors)
Ignoring mirror 104.16.218.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from database.clamav.net
Retrieving http://database.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.219.84 (due to previous errors)
Ignoring mirror 104.16.218.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from database.clamav.net
WARNING: Incremental update failed, trying to download daily.cvd
Whitelisting short-term blacklisted mirrors
Retrieving http://database.clamav.net/daily.cvd
Ignoring mirror 104.16.219.84 (due to previous errors)
Ignoring mirror 104.16.218.84 (due to previous errors)
WARNING: Can't download daily.cvd from database.clamav.net
Trying again in 5 secs...
ClamAV update process started at Tue Nov  2 09:43:16 2021
Using IPv6 aware code
Querying current.cvd.clamav.net
TTL: 898
Software version from DNS: 0.103.3
WARNING: Your ClamAV installation is OUTDATED!
WARNING: Local version: 0.100.2 Recommended version: 0.103.3
DON'T PANIC! Read https://www.clamav.net/documents/upgrading-clamav
main.cvd version from DNS: 62
main.cvd is up to date (version: 62, sigs: 6647427, f-level: 90, builder: sigmgr)
daily.cvd version from DNS: 26340
Retrieving http://database.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.218.84 (due to previous errors)
Ignoring mirror 104.16.219.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from database.clamav.net
Retrieving http://database.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.219.84 (due to previous errors)
Ignoring mirror 104.16.218.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from database.clamav.net
Retrieving http://database.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.219.84 (due to previous errors)
Ignoring mirror 104.16.218.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from database.clamav.net
Retrieving http://database.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.218.84 (due to previous errors)
Ignoring mirror 104.16.219.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from database.clamav.net
Retrieving http://database.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.218.84 (due to previous errors)
Ignoring mirror 104.16.219.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from database.clamav.net
WARNING: Incremental update failed, trying to download daily.cvd
Whitelisting short-term blacklisted mirrors
Retrieving http://database.clamav.net/daily.cvd
Ignoring mirror 104.16.218.84 (due to previous errors)
Ignoring mirror 104.16.219.84 (due to previous errors)
WARNING: Can't download daily.cvd from database.clamav.net
Trying again in 5 secs...
ClamAV update process started at Tue Nov  2 09:43:22 2021
Using IPv6 aware code
Querying current.cvd.clamav.net
TTL: 892
Software version from DNS: 0.103.3
WARNING: Your ClamAV installation is OUTDATED!
WARNING: Local version: 0.100.2 Recommended version: 0.103.3
DON'T PANIC! Read https://www.clamav.net/documents/upgrading-clamav
main.cvd version from DNS: 62
main.cvd is up to date (version: 62, sigs: 6647427, f-level: 90, builder: sigmgr)
daily.cvd version from DNS: 26340
Retrieving http://database.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.218.84 (due to previous errors)
Ignoring mirror 104.16.219.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from database.clamav.net
Retrieving http://database.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.219.84 (due to previous errors)
Ignoring mirror 104.16.218.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from database.clamav.net
Retrieving http://database.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.218.84 (due to previous errors)
Ignoring mirror 104.16.219.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from database.clamav.net
Retrieving http://database.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.219.84 (due to previous errors)
Ignoring mirror 104.16.218.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from database.clamav.net
Retrieving http://database.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.218.84 (due to previous errors)
Ignoring mirror 104.16.219.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from database.clamav.net
WARNING: Incremental update failed, trying to download daily.cvd
Whitelisting short-term blacklisted mirrors
Retrieving http://database.clamav.net/daily.cvd
Ignoring mirror 104.16.219.84 (due to previous errors)
Ignoring mirror 104.16.218.84 (due to previous errors)
WARNING: Can't download daily.cvd from database.clamav.net
Trying again in 5 secs...
ClamAV update process started at Tue Nov  2 09:43:28 2021
Using IPv6 aware code
Querying current.cvd.clamav.net
TTL: 886
Software version from DNS: 0.103.3
WARNING: Your ClamAV installation is OUTDATED!
WARNING: Local version: 0.100.2 Recommended version: 0.103.3
DON'T PANIC! Read https://www.clamav.net/documents/upgrading-clamav
main.cvd version from DNS: 62
main.cvd is up to date (version: 62, sigs: 6647427, f-level: 90, builder: sigmgr)
daily.cvd version from DNS: 26340
Retrieving http://database.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.219.84 (due to previous errors)
Ignoring mirror 104.16.218.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from database.clamav.net
Retrieving http://database.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.219.84 (due to previous errors)
Ignoring mirror 104.16.218.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from database.clamav.net
Retrieving http://database.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.218.84 (due to previous errors)
Ignoring mirror 104.16.219.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from database.clamav.net
Retrieving http://database.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.218.84 (due to previous errors)
Ignoring mirror 104.16.219.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from database.clamav.net
Retrieving http://database.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.219.84 (due to previous errors)
Ignoring mirror 104.16.218.84 (due to previous errors)
ERROR: getpatch: Can't download daily-26338.cdiff from database.clamav.net
WARNING: Incremental update failed, trying to download daily.cvd
Whitelisting short-term blacklisted mirrors
Retrieving http://database.clamav.net/daily.cvd
Ignoring mirror 104.16.219.84 (due to previous errors)
Ignoring mirror 104.16.218.84 (due to previous errors)
ERROR: Can't download daily.cvd from database.clamav.net
Giving up on database.clamav.net...
ClamAV update process started at Tue Nov  2 09:43:29 2021
Using IPv6 aware code
Querying current.cvd.clamav.net
TTL: 885
Software version from DNS: 0.103.3
WARNING: Your ClamAV installation is OUTDATED!
WARNING: Local version: 0.100.2 Recommended version: 0.103.3
DON'T PANIC! Read https://www.clamav.net/documents/upgrading-clamav
main.cvd version from DNS: 62
main.cvd is up to date (version: 62, sigs: 6647427, f-level: 90, builder: sigmgr)
daily.cvd version from DNS: 26340
Retrieving http://db.cn.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.218.84 (due to previous errors)
Ignoring mirror 104.16.219.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from db.cn.clamav.net
Retrieving http://db.cn.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.218.84 (due to previous errors)
Ignoring mirror 104.16.219.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from db.cn.clamav.net
Retrieving http://db.cn.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.219.84 (due to previous errors)
Ignoring mirror 104.16.218.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from db.cn.clamav.net
Retrieving http://db.cn.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.219.84 (due to previous errors)
Ignoring mirror 104.16.218.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from db.cn.clamav.net
Retrieving http://db.cn.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.219.84 (due to previous errors)
Ignoring mirror 104.16.218.84 (due to previous errors)
ERROR: getpatch: Can't download daily-26338.cdiff from db.cn.clamav.net
WARNING: Incremental update failed, trying to download daily.cvd
Whitelisting short-term blacklisted mirrors
Retrieving http://db.cn.clamav.net/daily.cvd
Ignoring mirror 104.16.219.84 (due to previous errors)
Ignoring mirror 104.16.218.84 (due to previous errors)
ERROR: Can't download daily.cvd from db.cn.clamav.net
Giving up on db.cn.clamav.net...
ClamAV update process started at Tue Nov  2 09:43:31 2021
Using IPv6 aware code
Querying current.cvd.clamav.net
TTL: 397
Software version from DNS: 0.103.3
WARNING: Your ClamAV installation is OUTDATED!
WARNING: Local version: 0.100.2 Recommended version: 0.103.3
DON'T PANIC! Read https://www.clamav.net/documents/upgrading-clamav
main.cvd version from DNS: 62
main.cvd is up to date (version: 62, sigs: 6647427, f-level: 90, builder: sigmgr)
daily.cvd version from DNS: 26340
Retrieving http://db.tw.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.218.84 (due to previous errors)
Ignoring mirror 104.16.219.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from db.tw.clamav.net
Retrieving http://db.tw.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.218.84 (due to previous errors)
Ignoring mirror 104.16.219.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from db.tw.clamav.net
Retrieving http://db.tw.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.219.84 (due to previous errors)
Ignoring mirror 104.16.218.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from db.tw.clamav.net
Retrieving http://db.tw.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.219.84 (due to previous errors)
Ignoring mirror 104.16.218.84 (due to previous errors)
WARNING: getpatch: Can't download daily-26338.cdiff from db.tw.clamav.net
Retrieving http://db.tw.clamav.net/daily-26338.cdiff
Ignoring mirror 104.16.218.84 (due to previous errors)
Ignoring mirror 104.16.219.84 (due to previous errors)
ERROR: getpatch: Can't download daily-26338.cdiff from db.tw.clamav.net
WARNING: Incremental update failed, trying to download daily.cvd
Whitelisting short-term blacklisted mirrors
Retrieving http://db.tw.clamav.net/daily.cvd
Ignoring mirror 104.16.218.84 (due to previous errors)
Ignoring mirror 104.16.219.84 (due to previous errors)
ERROR: Can't download daily.cvd from db.tw.clamav.net
Giving up on db.tw.clamav.net...
Update failed. Your network may be down or none of the mirrors listed in /etc/clamav/freshclam.conf is working. Check https://www.clamav.net/documents/official-mirror-faq for possible reasons.

This is consistent with the contents of my freshclam.conf file as noted below

DatabaseOwner              root
LogSyslog                  true
LogFacility                LOG_LOCAL6
Debug                      false
MaxAttempts                5
DatabaseDirectory          /var/lib/clamav
DNSDatabaseInfo            current.cvd.clamav.net
ConnectTimeout             120
ReceiveTimeout             120
TestDatabases              false
ScriptedUpdates            true
CompressLocalDatabase      false
Bytecode                   true
NotifyClamd                /etc/clamav/clamd.conf
OnErrorExecute             /usr/bin/clamav_event -s 1
OnUpdateExecute            /usr/bin/clamav_event -s 0
Checks                     2
DatabaseMirror             database.clamav.net
DatabaseMirror             db.cn.clamav.net
DatabaseMirror             db.tw.clamav.net

There are no network issues as demonstrated in the ping and nslookup commands for Database Mirror database.clamav.net.

root@XXXXXReadyNAS:~# ping database.clamav.net
PING database.clamav.net (104.16.219.84): 56 data bytes
64 bytes from 104.16.219.84: seq=0 ttl=58 time=9.476 ms
64 bytes from 104.16.219.84: seq=1 ttl=58 time=9.265 ms
64 bytes from 104.16.219.84: seq=2 ttl=58 time=10.150 ms
64 bytes from 104.16.219.84: seq=3 ttl=58 time=9.952 ms
64 bytes from 104.16.219.84: seq=4 ttl=58 time=10.014 ms
64 bytes from 104.16.219.84: seq=5 ttl=58 time=9.740 ms
64 bytes from 104.16.219.84: seq=6 ttl=58 time=9.480 ms
64 bytes from 104.16.219.84: seq=7 ttl=58 time=9.542 ms
64 bytes from 104.16.219.84: seq=8 ttl=58 time=9.194 ms
64 bytes from 104.16.219.84: seq=9 ttl=58 time=10.948 ms
64 bytes from 104.16.219.84: seq=10 ttl=58 time=9.458 ms
^C
--- database.clamav.net ping statistics ---
11 packets transmitted, 11 packets received, 0% packet loss
round-trip min/avg/max = 9.194/9.747/10.948 ms


root@XXXXXReadyNAS:~# nslookup database.clamav.net
Server:    8.8.8.8
Address 1: 8.8.8.8 dns.google

Name:      database.clamav.net
Address 1: 104.16.219.84
Address 2: 104.16.218.84
Address 3: 2606:4700::6810:da54
Address 4: 2606:4700::6810:db54

This look to me an issue that NETGEAR should be aware and is able to to give advice!

I hope that @B_L or @dingjs1421 or someone from Netgear is monitoring this topic.

 

Model: RN31400|ReadyNAS 300 Series 4- Bay (Diskless)
Message 316 of 339
MARNAS
Aspirant

Re: Antivirus scanner definition file update failed

Nice work netgear ... i got the issue back of not updating the virus scanner anymore and the network is not the issue. Does anyone got a clue on how to solve this??

Model: RN204|ReadyNAS204 4-Bay
Message 317 of 339
scrjs
Apprentice

Re: Antivirus scanner definition file update failed

Hi @StephenB 

Just noted your post re https://community.netgear.com/t5/ReadyNAS-Beta/ReadyNASOS-6-10-6-Beta/m-p/2151119#M10972

 

I agree this looks like it might resolve this issue though I am reluctant install BETA firmware.

-------------------------

 

@dingjs1421 

Re https://community.netgear.com/t5/ReadyNAS-Beta/ReadyNASOS-6-10-6-Beta/m-p/2151119#M10972 -

  1. When will 6.10.6 be generally available?
  2. What is your recomendation given that this issue is impacting all 6.10.5 firmeware systems with no options to resolve other then to use 6.10.6 firmware?

Cheers

Rob

Model: RN31400|ReadyNAS 300 Series 4- Bay (Diskless)
Message 318 of 339
HansRL
Apprentice

Re: Antivirus scanner definition file update failed

Hi all,

 

It looks like CLAMAV no longer supports updates via HTTP via port 80 or at least it is blocked now resulting in the failing virus-definition-update.
Via the beta-version 6.10.6-RC1 it is working (update is done via HTTPS and probably port 443)

I am running this version already for some days, my NAS is working fine, but after a while I see (or saw) a lot of error-messages in the Systemd-Journal.LOG file (although still my NAS is functioning fine):


Nov 01 10:16:40 Geldrop clamonacc[5223]: ERROR: ClamFanotif: internal error (readlink() failed), 7, Bad file descriptor
Nov 01 10:16:40 Geldrop clamonacc[5223]: ClamWorker: fd already closed ... recovering ...
Nov 01 10:16:40 Geldrop clamonacc[5223]: ERROR: ClamFanotif: internal error (readlink() failed), 7, Bad file descriptor
Nov 01 10:16:40 Geldrop clamonacc[5223]: ClamWorker: fd already closed ... recovering ...
Of course looking at the error-messages I am not fully convienced CLAMAV is working as it should... 😞

 

Message 319 of 339
scrjs
Apprentice

Re: Antivirus scanner definition file update failed

Hi All,

This latested issue is all explained in forum topic ReadyNASOS 6.10.6 Beta  in a post from @dingjs1421 .

 

I upgraded to the official firmware 6.10.6 and confirm my issue is now resolved.

 

many thanks to @dingjs1421 from Netgear!

 

Model: RN31400|ReadyNAS 300 Series 4- Bay (Diskless)
Message 320 of 339
TerryJColes
Luminary

Re: Antivirus scanner definition file update failed


@scrjs wrote:I upgraded to the official firmware 6.10.6 and confirm my issue is now resolved.

 


How did you do that?  The latest official firmware according to the Netgear Support page is 6.10.5.

Message 321 of 339
scrjs
Apprentice

Re: Antivirus scanner definition file update failed

I suggest you ask Netgear Support or post on the forum topic ReadyNASOS-6-10-6-Beta (click this link) and request it there.  Netgear is monitoring that form topic

Model: RN31400|ReadyNAS 300 Series 4- Bay (Diskless)
Message 322 of 339
tewatson60
Tutor

Re: Antivirus scanner definition file update failed

AV updates started failing here again last week. Installing FW 6.10.6 (RC1) looks to have fixed it.

 

Message 323 of 339
tewatson60
Tutor

Re: Antivirus scanner definition file update failed

PS - after my post here, the Netgear Community site popped up a satisfaction survey. Upon completing and clicking "submit", got a page with a huge red flag on it stating the submission failed with an unexpected error. Too funny. Maybe the site needs a FW upgrade.

 

 

Message 324 of 339
BVUser
Aspirant

Re: Antivirus scanner definition file update failed

FWIW I posted this in the beta thread too:

I too am having the dreaded "antivirus scanner definition file failed due to download failure check your internet connection" error. (My internet connection is fine.) I am running 6.10.5 Hotfix 1. I don't like to run Beta software and can wait a bit for this to go live but it would be very helpful if we could get an update when the fix for this error will be pushed to a live (non-beta) update. Any chance of getting information on that?

 

Thanks.

Model: RN3138|ReadyNAS 3138 Series 4- Bay (Diskless)
Message 325 of 339
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