NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Kalapi's avatar
Kalapi
Aspirant
Aug 18, 2020

Can't install Apps?

524 fails to install any apps.  No drive errors, no apparent network errors (ReadyCloud Works fine, set to DHCP and looks fine). However, receive error message that app install fails when I try to install Logitech Media Server or Plex Server.

 

 

4 Replies

Replies have been turned off for this discussion
  • StephenB's avatar
    StephenB
    Guru - Experienced User

    Might be worth setting the DNS server to 8.8.8.8.

     

    What firmware are you running?

    • Kalapi's avatar
      Kalapi
      Aspirant

      It is running 6.10.2 ...

       

      I tried disabling Eth0 and then configured Eth1 as static with DNS set to 8.8.8.8 and second DNS set to 8.8.4.4.  Still same error when try to install any apps.  

       

      Everything else on the NAS works fine but it is unable to install Apps for some reason.  There were some problems with the box when it was new and Netgear support logged into the box to straighten it out ... I'm thinking that perhaps they got the basic functionality back up and running but something to do with apps and app installation never got fixed and is still corrupted from whatever it was brought down the box back then?  Haven't ever tried to install apps since then.

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        Maybe try upgrading to 6.10.3 and see if that helps.

  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired

    Hi Kalapi,

     

    If you still have the same issue after updating the firmware to 6.103, you may download the system logs and send them to me so we can check. You can upload it to a file-sharing site then send the download link via private message.

     

    Regards,

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More