I have a RN31222D. I recently installed a new router on our network. I can access the RN312 through the new router on my MacBook but cannot on my Windows 10 machine. I can access the RN312 through a different router in our building. It seems to be only with the new TP Link Archer C7 I am having the problem

Thanks for help. I will continue to use the ip address and not worry about the hostname.

Cannot connect to ReadyNAS with windows 10 with new router

17 Replies

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JohnCM_S
NETGEAR Employee Retired
Feb 21, 2019
Hi mlobrien117,

Welcome to the Community!

I would like to gather more information to be able to assist you on this.

1. How is the IP address on the NAS configured? Is it static or DHCP?

2. Can you ping the NAS IP address on the Windows 10 computer when you are using the new router?

Regards,
- mlobrien117
  Aspirant
  Feb 22, 2019
  Hi John,
  
  The IP Address is DHCP
  
  I can ping the NAS IP Address.
  
  Since my post I have entered the ip address into the windows file explorer (\\192.168....) and I can access the files on the NAS. Interestingly when I am connected via ethernet and other routers in the building the NAS comes up automatically under network and devices.
  - aks-2
    Apprentice
    Feb 23, 2019
    So accessing the NAS via IP address works as expected, meaning you are normally accessing it via a name?
    
    Windows Explorer usually shows several categories: computers, media, storage, etc. Accessing via storage would bring up the NAS dashboard. What do you see?
    
    From a command prompt, you could type 'net use' or Windows Credential Manager and remove old entries.
rbeidas
Aspirant
Dec 11, 2023
Hello, I have a RNDP2000 that is running on a mesh network. My computer is running Windows 10 - 64 bit and Windows 11 - 64 bit.
I can see the drive on Windows 10 but cannot access it.
I get the error message as in the attached file.
Appreciate help with thanks
- StephenB
  Guru - Experienced User
  Dec 12, 2023
  What firmware are you running?
  
  Can you connect to the NAS admin web interface?
  
  Does the NAS have a static IP address?
- Sandshark
  Sensei - Experienced User
  Dec 12, 2023
  "Account is disabled" is an odd one, at least to me.
  
  A little more detail will help:
  
  When you say you can "see the drive", you mean the NAS shows up in the Network window?
  
  You are then trying to access it by double-clicking the NAS icon when you see this message? Or does the NAS window open and you are double-clicking on a share within it?
  
  Are you presented with a request for credentials to the NAS before you see the message?
  
  Are your NAS user name and Windows user name the same? How about the passwords?
  
  Is there a chance you are using a user name that's reserved on the NAS?