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tlgerdes's avatar
tlgerdes
Aspirant
May 01, 2015

Cant upgrade from 6.1.8 !!!!!

Ok guys, girls and others

My 314 wont let me upgrade. When I log in with either IE or Chrome it prompts me to upgrade from 6.1.8 to 6.2.2, I hit the OK button, flashes a downloading screen for 5 seconds then returns to main screen. If I try a manual upgrade, it does similar, asks me where my upgrade file is, says that it is loading for 5 secs, then return to the settings screen.

I have rebooted the device and tried both manual and automated upgrades straight after reboot. I have tried manual upgrade of 6.2.0 and 6.2.2 to make sure the binary is OK, I have downloaded in binaries in both Chrome and IE to make sure they are OK.

NOTHING will let me upgrade from 6.1.8 to 6.2.x.

Have I missed something?

Trev

9 Replies

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  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Sent you a PM.

    It should normally work. Not sure why it didn't in your case.
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Fixed. Turns out the ownership of several files was messed up due to a bug with an old version of the Transmission app.
  • Hello, I have the same problem with my RN102 (but i'm stuck on 6.1.7) .

    Any ideas what might help?
  • Kamilo,

    Have you also tried with the manual update? Do you get any error messages?
  • Manual gives same result. No error messages, after downloading (or uploading for manual) window just disappear.
  • I have only Transsmision, and its probably it.

    Support didn't want to help me because warranty is over. :I
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Do you have a backup?

    If so, one option would be to:

    1. Verify your backup is good
    2. Do a factory default (wipes all data, settings, everything)
    3. Update to the latest firmware
    4. Verify the firmware update was successful
    5. Do another factory default to get a clean setup on the new firmware
    6. Restore your data from backup.

    The new version of the Transmission app ( 3.00.8 ) does not have the issue the old version (3.00.6) did. So you could also install the new version of the Transmission app.
  • Did factory default, and now it works :)

    Thank you for help guys!

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