Device shown as offline

[Ursusprimus]

I haven't used my NAS for a while which I'd like to change now.

However, I can't access it. It's shown as offline  in ReadyCloud, although ''ve connected it ro my router via LAN. In the router it's listed.

Do you have any ideas what I could do?

[JohnCM_S · Accepted solution]

Hi Ursusprimus,

Welcome to the Community!

You can try first logging into the local admin page of the NAS by accessing https://<ReadyNAS IP address>/admin on your web browser. After logging in, you can go to the Cloud tab, then check the Internet and Service status. Both of them should have a green check.

You can also check if the ReadyCLOUD service is enabled when you go to the Cloud tab.

Regards,.

[JohnCM_S · Accepted solution]

Hi Ursusprimus,

Welcome to the Community!

You can try first logging into the local admin page of the NAS by accessing https://<ReadyNAS IP address>/admin on your web browser. After logging in, you can go to the Cloud tab, then check the Internet and Service status. Both of them should have a green check.

You can also check if the ReadyCLOUD service is enabled when you go to the Cloud tab.

Regards,.

[StephenB]

Also, if you are running very old firmware you might need to update it (and also switch your readynas account over to SSO).

https://kb.netgear.com/30671/ReadyCLOUD-to-MyNETGEAR-Single-Sign-On-FAQ