This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
On this and this thread you tell users to contact you with their case number (4566674) after contacting support. Like others, I too was told that Netgear don't provide screws or have detail of their spec.
They were clueless and just advised the obvious. Please help!!!
Mdgm is correct, your case number is 25550932 where you have spoken with one of the support people. Unfortunately your ReadyNAS is out of warranty so they could not give you disk screw replacement.
We apologize if you were not given details about the disk screws. It is part number 370-10001-01 for 20 pcs and 370-10002-01 for 100 pcs. available for purchase from support center if you are from the US, unfortunately not in UK.
The disk screw is a 6-32 thread 4mm long countersunk flat head
NETGEAR support team sends mounting screws if the NAS is under warranty. If the NAS is out of warranty but registered, you get an option of buying the screws. If your NAS is not registered or cannot be registered, you can purchase the mounting screws from authorized resellers, ask the support center for the part number.
Were you given a case number? Maybe I can check here what happened.
I and other users in the other threads have been told by support that Netgear don't provide the screws or have details of the part. Numerous users have attempted to find them from retailers as well to no avail.
Those are not the right head pitch. Go to Amazon and search for Supermicro 3.5" screws.
I also have a supply I got elsewhere. But when I found that these worked, I stopped sending any out. It wasn't worth my effort considering the Amazon price ($6.75 for a bag of 100).
Mdgm is correct, your case number is 25550932 where you have spoken with one of the support people. Unfortunately your ReadyNAS is out of warranty so they could not give you disk screw replacement.
We apologize if you were not given details about the disk screws. It is part number 370-10001-01 for 20 pcs and 370-10002-01 for 100 pcs. available for purchase from support center if you are from the US, unfortunately not in UK.
The disk screw is a 6-32 thread 4mm long countersunk flat head
The disk screw is a 6-32 thread 4mm long countersunk flat head
It is absolutely NOT a standard flat-head screw. The pitch of the countersink is non-standard (standard is 82 degrees). On the old forum, there was a mechanical drawing that showed the proper pitch. I have searched for it (using the horrible search engine this new forum provides) and can only find references to the original message, not the original itself. But those references were not converted when the forum was moved, so they are all now worthless. The system hosting the drawing may be down by now, anyway. But if I remember right, the proper pitch is something like 105 degrees. The "undercut" 82 degree version can be made to work if you don't mind deforming the tray or enlarging the hole a bit, but not really well (they still scrape when the tray is inserted or removed). I have seen 120 degree ones, which are really flat and probably would work. But most places want $0.30 or more each for them unless you buy a case.
Also, the links you provided are to vendors selling trays (with screws), not just selling screws.
The Supermicro screws http://www.amazon.com/Supermicro-Screw-Label-3-5-Inch-MCP-410-00005-0N/dp/B00353EKR8 are the best solution for those who cannot get them from NetGear. The countersink pitch is identical and, while slightly longer, they work just fine. $6.80 for 100 (as of this writing) and they even come with labels you can use to mark the drive order.
