Error - Antivirus scanner definition file update failed

[Brick9ers]

Hello,

I would like to know if anyone has a solution for a certain problem with ReadyNAS device - the device reports the following error: Antivirus scanner definition file update failed due to download failure. Check your Internet connection.

I saw over that community forms that some other people are reporting same problem with diferent devices. I saw also that some of you recommend updating the device throuigh SSH connection. I am attaching a file, as you can see I rebooted the NAS and it managed to update but it's failing again after that. The problem is not exactly with the manual updates, but mostly that I prefer the device to automatically update the definitions and to no generate errors and reports to our support team. Is there any permanent fix for that problem?

Regards,

SVetoslav

[JohnCM_S]

Hi Brick9ers,

Welcome to the Community!

Currently, we are still investigating what could be the cause of the issue on the anti-virus update. You may also follow this thread. Most likely, we will update that thread once we get any new feedback about the investigation on this issue.

Regards,

[at4roku1]

Any updates / success on problem solving? Come on Netgear!

[wcorey]

I may have purchased this with 4 2TB drives.

Serial # 4FHC855400193

Firmware 6.10.3

You folks should know the OS, I do not.

This has not been able to auto update the AV since Sept 18th. It's under warranty right? You folks do support your product? RIGHT???

[Marc_V]

@all

Hotfix1 is already released. Kindly try to get your NAS connected on the Internet and reboot

https://community.netgear.com/t5/ReadyNAS-Announcements-Stories/ReadyNAS-OS-6-10-4-Hotfix-1-now-avai...

[fratie]

Found some messages concerning this issue.

Also read a line: [Hotfix 1] Fixed failure of anti-virus DB download

If I am right, this concerns a hotfix on firmware release 6.10.4

I already installed firmware release 6.10.5

- Would the hotfix be included in this latest release?

The error message keeps reappearing on a daily basis.

- What is the most recent version of the virus software?

- How can I find out the version of the virus software my NAS is currently using?

Can anybody help me out?