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Caterham's avatar
Caterham
Aspirant
Oct 17, 2018

MP3 files missing

I have a ready nas 104 running firmware 6.9.4.

 

I ripped a load of music cd's to the music share from a windows 10 pc.

 

When I came to review the folders in the music share all that was showing was the jpg images of the cd case. All the mp3 files were missing when viewed with the windows file explorer. If I go to a command prompt an use a "dir" command the files show up.

 

If I use the web admin tool for the readynas the mp3 files are missing from there too.

 

My windows settings are set to show hidden files. attrib shows the files are all there.

 

Can anyone suggest any way of getting the files back?

 

 

 

 

9 Replies

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  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired

    Hi Caterham

     

    Welcome to the Community!

     

    Have you tried checking the files through explorer and NAS Admin page using another PC? Do the files show when you try to open them using Media Apps? (WMP, VLC, itunes, etc)?

     

    Try to use another PC to check on the files

     

     

     

    Regards

     

     

     

     

  • The files are missing in the admin tool.

     

    I get the same when using a windows 7 pc.

     

    I dont use any other protocols.

     

     

    • Marc_V's avatar
      Marc_V
      NETGEAR Employee Retired

      Kindly send us screenshots of the files when you check it on Windows explorer and in the Admin page.

       

      Have you tried accessing the NAS through IP using the Windows explorer? i.e. \\NAS-IP

       

      You should see that using SMB on the share

       

       

      Regards

       

    • StephenB's avatar
      StephenB
      Guru - Experienced User

      Just to clarify:

      • Files are missing when you browse in the admin web ui
      • The same files are missing when you look in file explorer
      • Those files show up if you map the share to a network drive and do a DIR of the shared folder via CMD

      Is this correct, or am I misunderstanding your posts?

      • Caterham's avatar
        Caterham
        Aspirant

        If I point Groove (MS file player) at the supposidly empty folder it will play the files I would expect to see.

         

         

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