Forum Discussion

Aspirant

Aug 05, 2018

REGISTRATION PROBLEMS

Hi there,

I have problem registring my product in MYNETGEAR. I enter serial and purchase date, but get an error message 'Something went wrong, Please contact support team.'

When I try to create a support case, it says I have to register the product before I can get help....

How to fix this??

Espen

Installation & Upgrade

13 Replies

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Marc_V
NETGEAR Employee Retired
Aug 05, 2018
Hi espsjurs

Welcome to the Community!

Can you please PM me the device information and also your Email address used for MYNETGEAR account.

Regards
- espsjurs
  Aspirant
  Aug 05, 2018
  PM sent :-)
  - espsjurs
    Aspirant
    Aug 05, 2018
    Strange.. I will check again :-)
Marc_V
NETGEAR Employee Retired
Aug 05, 2018
Hi espsjurs

Device appears to be registered under your profile. Have you tried using a different browser? Can you post a screenshot of the error you get?

Regards
- espsjurs
  Aspirant
  Aug 05, 2018
  - Marc_V
    NETGEAR Employee Retired
    Aug 05, 2018
    Hi
    
    Have you completed the account activation for your MyNETGEAR? If yes, kindly check the information again. Your ReadyNAS should be showing as a registered device.
    
    Please let me know if you still have the issue.
    
    Regards