NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RN104 UPS showing up in log file all the time
As stated in the subject line but required again here for unknown reasons: RN104 UPS issue. Ever since I bought a UPS a year ago, I keep getting this in my log file every day: Mon Feb 20 2...
The problem persists. New logs attached.
www.loonage.com/users/bobby/System_log-BobbyNAS-20170613-145156.ZIP
When can I expect a response please?
Thank you.
bobba84 wrote:
The problem persists. New logs attached.
Best to send them via email, per the kb article: https://kb.netgear.com/21543/How-do-I-send-all-logs-to-ReadyNAS-Community-moderators
There is some stuff in the logs which could identify you or your location.
FWIW, I've now been running an Eaton 5P 1500 on an RN516 for 5 days and see no such messages. Now, there could be a problem with the ARM version of the OS and it could be that Eaton has a slightly different protocl for different 6P models, but this tends to point to a problem that is not the NAS firmware.
Still waiting for answers as to whether you have tried another USB cable and another USB port on the NAS.
Unfortunately, it appears you cannot delete a configuration for a directly connected UPS and then re-install it, which might be all it takes. I'm opening a separate thread on that.
Thank you guys for repliying. The logs have now been sent the correct way.
I fail to see where I was previously asked to try a different USB port and cable - however I have already tried this.
Bobby.
FramerV, what is your reason for failing to reply for 4 months to the original issue? You told me that you would investigate and reply? Is the fact there is still no solution the reason for your silence?
Can I please get a time frame for someone looking at the new logs? Thank you.
Please forgive my indignant attitute but is it completely unacceptable to me that this forum is Netgear's excuse for customer support. In saying that, thanks very much to those who have actually replied to me.
Bobby.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
