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Forum Discussion
RN10400 Lost password
I have a readynas backup system at our sister company that they through out the password information. We have since changed email addresses so I cannot remember and/or access the NAS. How can I get this changed and updated?
3 Replies
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Hi Gin25,
Welcome to the Community!
You will be able to reset the admin password to default without losing your data by doing an OS re-install. You may check this article for the steps on how to access the boot menu and select OS re-install.
Note: The default admin credentials of your NAS is admin for the username and password for the password.
Regards,
Hi Gin25,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as a solution so others can be confident in benefiting from the solution.
The NETGEAR community looks forward to hearing from you and being a helpful resource in the future!
Regards,Thank you - I was able to get the email updated via support and was then able to reset the password.
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