RN10400 Power supply failure - flashing green light
Hi,
My power supply has failed - the green light flashes about once per second and the NAS powers up for that split second and then goes off again. I suspect it's the power supply. It has a special connection at the NAS end so I'm guessing I can't easily by one from an electrical dealer.
Do Netgear have spare parts which I can purchase or does anyone have a spare one I can buy from them?
Thanks
Andrew
Model: RN10400|ReadyNAS 100 Series 4- Bay (Diskless)
If it's the adapter you need you can purchase a 4-PIN DIN AC Adapter (12V, 7A External 90W; input 100-240V AC, 50-60Hz) on Amazon or other online stores.
If it's the Internal Power Supply on the RN104 spare parts are not available from NETGEAR, the best thing to do would be to purchase a refurbished RN104 online or upgrade to a newer NAS if possible. If your RN104 was purchased under 3 years RMA can be provided to you. You just need to register it at my.netgear.com and create a case.
You will also have to provide the Proof of Purchase upon requesting for RMA.
Re: RN10400 Power supply failure - flashing green light
Hi Marc,
Thanks for your reply. The green light on the adapter flashes so I'm assuming it's that which has expired. If so, is this what you mean as far as a replacement goes?
Yes that would do, if you want to have the original, contacting Support might help. They usually allow purchase of Power Adapters provided your ReadyNAS was purchased from an Authorized reseller.
Re: RN10400 Power supply failure - flashing green light
Not all 12V supplies with 4-pin DIN use the same pin-out. Since Startech fails to divulge which they use, I would not trust that it works without first contacting them or having somebody here verify it works, especially at that rather outrageous price. It has been posted in ths forum that the two positive pins are on either side of the connector key, though I have no means to verify.
Re: RN10400 Power supply failure - flashing green light
Hi again,
I'd rather have an authentic power adapter but I can't see how to contact support without having to pay them just to contact them. Do you know if there is there a general number or email address I can use?
Many thanks
Andrew
Model: RN10400|ReadyNAS 100 Series 4- Bay (Diskless)
Re: RN10400 Power supply failure - flashing green light
Note that I have since found information that the StarTech power adapter does not have the same pin-out as a ReadyNAS supply.
In a reply to a question on Amazon, StarTech states "If looking directly at the 4 pin connector of our SVA12DN4NEUA with the flat side facing the floor. The 2 left pins are 12V and the 2 right pins are ground.". In that orientation, my understanding is that the ReadyNAS supply should have both positive pins at the bottom.
It looks as though it should work but does nothing.
When I check the old power supply the light only flashes when it's plugged into the NAS. If it's not plugged into the NAS the green light on the power brick stays on. Maybe it's not the external power supply but maybe something in the NAS?
What do you think?
Andrew
Model: RN10400|ReadyNAS 100 Series 4- Bay (Diskless)
If I remove all the disks, it actually boots the NAS. I have tried every combination of the 4 disks, but when any or all of them are plugged in it won't boot. I'm thinking (and hoping) it's not all 4 disks which are faulty but something in the NAS???
And if so, what do I need to do to be able to read the data off my disks? Are the disks (non RAID) compatible in any other Netgear NAS?
Andrew
Model: RN10400|ReadyNAS 100 Series 4- Bay (Diskless)
Are the disks (non RAID) compatible in any other Netgear NAS?
You can migrate your disks to any other OS-6 platform (both arm and x86). Though if you were to migrate to x86, some apps would fail. Also, if you migrate to x86 I strongly recommend installing the same firmware you have on the RN104 on the replacement NAS before you migrate.
And if so, what do I need to do to be able to read the data off my disks?
There now are Windows versions of mdadm and btrfs available (neither mature), so you could try installing them and see if the PC can read the files. Note I haven't tried this.
You could also try ReclaiMe Raid Recovery Software (not free, but if the disks are failing it might be the best recovery option). https://www.reclaime.com/
I have tried every combination of the 4 disks, but when any or all of them are plugged in it won't boot. I'm thinking (and hoping) it's not all 4 disks which are faulty but something in the NAS???
It seems unlikely that all four would fail (its more likely a SATA issue or power distribution problem in the chassis). Still, it's conceivable that the original failure might have either corrupted the OS partition's file system somehow, or even damaged the disks. So you might want to test the disks. You can do that by connecting them to a Windows PC (either with SATA or a USB adapter/dock) and using vendor tools (Seatools for Seagate; Lifeguard for Western Digital).
Also, if you have a spare disk somewhere you might try doing a factory install on that disk (of course anything on it will be lost).
When did you purchase the NAS? Have you checked the warranty status (as suggested by @Marc_V earlier in the thread)?
Re: RN10400 Power supply failure - flashing green light
Hi,
I bought this one (SKY) from AC Adaptors in the UK and had it shipped to Australia. It didn’t work so I told them and they sent another one free of charge and that one works fine.
