NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
ReadyNAS 314 stuck at booting 99%
Hi guys,
Around a week ago my NAS stuck booting at 99%. After a couple of hard reset attempts it booted successfuly. However, yesterday it got stuck again so I cannot boot it any more.
When I power it up it stuck at any stage of booting, but in the majority of cases it stuck at 99% of progress.
By checking the status I can see that 99% is the stage starting fvamazon.service (may be important).
I have Pleax and Amazon Cloud services enabled (both are native ones). Everyhting else is by default.
I saw several similar threads in this community but because I am not a Linux person it was not very usefull for me (not familiar with SSH, etc. but can try).
Can someone from experienced users or Netgear moderators help me with the issue by any chance or guide me with what to do in order to fix the issue possibly without reinstalling OS?
Thanks for sharing. I'm glad that your problem was resolved by the higher tier of NETGEAR Support. :)
Hopefully, other community members that are familiar with monitoring the Amazon and Plex services via SSH would comment on this forum thread and post helpful tips.
Since your concern has been resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Cheers,DaneA
NETGEAR Community Team
5 Replies
Replies have been turned off for this discussion
If you are the original purchaser, and purchased between 1 June 2014 and 31 May 2016, then you have courtesy lifetime chat support. I suggest using that channel (my.netgear.com) while you are waiting here.
Of course, normal paid support via my.netgear.com is also a good option in this case. Though they will charge, they'll sort it out with minimum risk to your data.
You can also try booting the NAS in read-only mode - pages 74-75 here: http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf
It seemed you have already contacted NETGEAR Support about your concern and your support ticket got escalated to the higher tier. Keep us posted about the progress of your support ticket.
Regards,
DaneA
NETGEAR Community Team
It seemed that your support ticket with NETGEAR Support is now set to close status. I believe your concern got resolved. It would be best if you could share here how your problem was resolved.
Regards,
DaneA
NETGEAR Community Team
I contacted the support team and opened a case.
My Management Interface was not working because the booting process always stuck at some point (usually at 99% starting Amazon or Plex, or some times at earlier stages). All volumes were accessible anyway.
They told me that one or two files (databases as they said) for some of my services like Amazon and Plex got corrupted.
I reckon that it could happened because of not enough free space on the main volume (for some time I have below 5%), and also I have a lot of files to sync for both services. However, they were not able to say exactly the reason why the issue happened. And also they updated Firmware to the latest version.
The diagnostic by RAIDar was showing Swap file 100% but I do not know how critical was it. And it shows this even now when you run it, but unfortunatelly I do not see any datetime records of it via RAIDar.
At the moment NAS is working fine and I am going to activate SSH in order to be able to access the system if such issue happen again. However, I still do not fully know how control the system in such weird scenarios.
In the end I was told that if the unit has enough space it is highly unlikely to see the same issue again. So, this was the main recommendation by NetGEAR. Anyway, I am going to keep an eye on Amazon and Plex services via SSH by monitoring they space consumption, etc.
If someone know how to check all those critical areas by SSH your advices will be highly appreciated.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
