I have updated my firmware in ReadyNAS 3200 Rack mount from 4.x to 6.9.5. I no longer can login management console. Admin/Password does not work. I tried booting recovery usb but the NAS will not recognize. I am getting "gpio_it87: no device" "readynas_led_probe: no compatible platform" when I try to boot anything from boot manager. I can see the device on Raidar when it scans. Any suggestions here?
Model: RN12P0620|ReadyNAS 3200 12TB (6 X 2TB Enterprise)
The messages you are seeing are not errors, just statements of fact for your model as it skips some processes it doesn't support.
I find it interesting that the NAS name is not the default. That makes me think that you still have your OS4.2.x drives installed and have not done a factory default. That won't work. Of course, you do lose all the data on them, which you should have realized before you started the OS6 update.
Can you hook up a VGA monitor and see what it is showing during boot?
I don't think a USB recovery is your solution. But one thing to note is that you still will need to use the OS4.2.x recovery method, just with a modified OS6 image file (like you used to update to OS6 in the first place) in place of the 4.2.x one.
I have a monitor and keyboard attached. When the NAS boots it always stops at no device detected and no compatible platform message. I opened the NAS and got the flash drive connected to the motherboard. I am going to try and re-image the flash drive for Version 6.9.5. I think the flash drives I have been using are too new. (16gb). I am trying to get 6.9.5 to flash. I will try and load the r4tor6_6.9.5.bin on the flash drive.(what I used to update)
No, you can't load the update files directly to the internal USB. I hope you make an image before you try or you see this and don't try, or you could make your situation far worse. Those messages are normal, and then it should continue on. You should see it identify the motherboard and BIOS version (verifying it's a genuine Netgear system, not generic SuperMicro), a long pause, then finally a login prompt. I wish it gave more status during the boot like the virtual machine version does.
One thing that can make is stop booting if if it doesn't ID the system as genuine Netgear. You didn't try a BIOS update, did you?
When you remove the internal USB, get a listing of the files on it and post here. And make an image just in case anything you try does make it worse. Maybe you are missing something or have a mismatch of files and I can help identify them.
Okay. I am glad I got this reply before I tried to load 6.x. So with the original image I get it to boot to the login screen. I have tried several combinations and failed. It tries to load with admin/password but flashes and prompts again. It shows firmware version 6.9.5. We detected that it’s getting a dhcp address but unable to connect using the web gui. Https://Xxx.xx.xx.x/admin. I will post the files currently on the internal flash tomorrow. We ran Raidar software on desktop and it sees the NAS with good disc but says Management Console Down. We have another NAS 3200 running 6.9.5 without issues. We thought maybe it has different motherboard.
There is only one version of the 3200 motherboard.
Unfortunately, you can't log in via the console until you turn on SSH access. It sounds like you are very close. Did you do a full factory default after loading 6.x? Maybe you should try it again. Or use another tool to zero the drive(s) if you can't get to the boot menu.
If that doesn't work, this is what I would do: Make both an image and file copies of the content of the internal flash. Do the same with the flash from your successfully converted 3200. Then image the flash from the non-working one with the working one. See if that fixes it. Win32DiskImager or Passmark ImageUSB are good imaging tools for this.
I expect that will boot the system, at least if you have blank drive(s) installed. At that point, though, you will likely see that both units have the same serial number. Putting the orignal VPD file for that unit back on the flash should fix that. Some ReadyNAS get the serial number and model info from VPD and others from the motherboard DMI data. If your NAS has the right serial number without replacing VPD, you needn't bother. My 4200V2s need the VPD and my RD5200 does not. I have a 3200 motherboard, but it's not in a system.
I attempted to do OS reinstall and Factory Reset from boot menu but it would always have same results as normal boot. Just goes to the login page. We rather not mess with the internal storage on working NAS but I hear what your saying. Do you think some of the files on the internal storage got corrupt during the update to 6x? We needed to update from 4x because of SMB3.
Model: RN12P0610|ReadyNAS 3200 6TB (6 X 1TB Enterprise)
@djkaejae wrote: I attempted to do OS reinstall and Factory Reset from boot menu but it would always have same results as normal boot. Just goes to the login page.
Can you try removing the current disks? Then zero one of them with vendor tools in a windows PC (Lifeguard for Western digital, Seatools for Seagate). Connecting the disk via USB is ok.
Then power up the NAS with only that disk installed. That will automatically do a factory install onto that disk (no boot menu needed), which might clear the problem.
That's what it should have All should have recent dates except LDLINUX.SYS and VPD.. Did you try another factory default (if you can even get to the boot menu), or to boot it with just one blank drive, and see what happens? It looks like your flash is right, but it's not installing correctly to the drive(s). But you can try replacing all but VPD from the working one, just in case. If you do that from Windows and it adds a "System Volume Information" file, it won't hurt anything.
Don’t replace the ldlinux.sys either. If the problem is with the bootloader (seems highly unlikely in this case) the bootloader would need replacing using the appropriate tools e.g. doing Boot Recovery.
Sounds like the factory reset wasn’t done as part of the update process which suggests that there’s nothing wrong with the internal flash.
