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Forum Discussion
ReadyNAS NV+ v2 Only Enters Normal Mode Cant Get Into OS Install mode
I cannot get device to do an OS install.
Steps to reset:
1 Push reset button
2. Power on
3. Hit backup button, but only Normal mode is available
4. I let go of reset, only normal boot will continue.
VERY FRUSTRATED!!!!
24 Replies
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What firmware are you running?
I can't even get that far as after the device boots up all the interface says is that Device is Offline! In this state, can I even determine the version of the firmware?
What I really want to know is whether your NAS runs 4.1.x firmware or 5.x.x firmware.
There's a sticker on the back that tells you the firmware that was shipped with the unit. Can you post that?
Well when you wrote the password in the thread you misspelt it. So that’s why StephenB pointed it out again.
Sorry,
Very frustrating. Of course I tried "password", that was just a typo on the different variations of login and password combinations that I have tried. Any suggestions on how to procedd with this door stop or is it just a loss?
Well the next thing would be to do an OS Re-install or another factory reset and see if that makes a difference. If that still doesn't resolve it then it'd be time to move onto some more advanced troubleshooting.
Just as a note: OS reinstall does not fix everything that may be broken on the OS. OS reinstall reapplies the firmware from the chassis onto the operating system RAID on your disks... it does not really attempt to repair broken configuration files or databases that may have an issue. It does reset the admin password back to default (password or netgear1, depending on platform) and attempt to reset your network adapters back to a default state (DHCP and enabled).
In your case, if your issue was the UI showing as offline like it was, that issue is probably not going to be easily resolved by performing an OS reinstall. Intervention on a tech support level is typically required, whether it is you performing the fix operation or a support expert. There's likely an issue reading a config file somewhere (ext is prone to file system corruption relatively easily), or the database which caches information to show you in the UI is down.
Usually the best course of action is to boot the unit normally and then see if you can access your data using a network protocol (even though the web interface is not working). If you can, backup all data you can... then factory default. Then check the status of the disks to make sure they are okay... because it will create new healthy file systems and you want to restore data to healthy disks and continue on. If you cannot access your data, you might have bad disks in the system at which point you may not have data to recover and would need to buy new disks and perform a factory default.
I did finally run a disk check and it came back that disk 4 was bad. Does it need all 4 disks to boot?
chipsmithson wrote:
Does it need all 4 disks to boot?
If you are running a 4 disk array using XRAID (or RAID-5) you should be able to boot up with three healthy disks.
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