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keving58's avatar
keving58
Aspirant
Jun 01, 2017

ReadyNAS312 Firmware Upgrade to 6.7.4 - Will Not Boot

I had to download the image, received DNS error when I tried the auto-uodate.

So, upgrade completed manually and since I was going to be gone all day I shut down rather than rebooted the NAS.

This evening started the NAS and the power (blue) light flashed and the fan came on at what sounded like full speed. The blue light stopped flashing and the fan kep running. There was no LED indication of disk activity.

 

The NAS was not found by Raidar.

 

So, I think the course is the USB recovery method but there is a confusing option for assembing the tool; depending upon NAS model; which folder to place the firmaware image in.

 

I'm in new waters with this, my NAS has operated flawlessly until now. Some of the data is backed up, some is not, I got complacent. Any help would be greatly appreciated. 

13 Replies

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  • evan2's avatar
    evan2
    NETGEAR Expert

    I also saw RN716 can't boot successfully after update to 6.7.5 T building (this building only fixed RN3138's FAN speed issue), I checked information from console port, it seems system can't find boot partition (Need to check root cause),

    then I enter into boot menu and select normal boot,  system boot successfully.

    so please try to select normal boot in boot menu.

     

    How do I access the boot menu on my ReadyNAS 102, 202, 212 or 312?

    https://kb.netgear.com/22892/How-do-I-access-the-boot-menu-on-my-ReadyNAS-102-202-212-or-312

     

     

    • keving58's avatar
      keving58
      Aspirant

      The leds would not illuminate.

      mgdm is also helping me out. I finally had time today to use a USB key. I got a few brief flickers on the Act LED, then it went dark. No further led activity.

      • thebear1's avatar
        thebear1
        Aspirant

        I have the same issue. Upgrade to 6.7.4 was successful and so was the soft reboot. But I had a power outage over the weekend and now the 312 won't boot.

         

        Hooked into a LCD monitor and I get the following after the AMI BIOS

         

        Initramfs unpacking failed: LZMA data is corrupt

        gpio_it87: unkown chip found, chip 8721 revision 4

        Kernal Panic - not syncing: VFS: Unable to mount root FS on Unkown Block (2,0)

         

        ...... then a bunch of stuff relating to the Kernal Panic

         

        I have a 2 x 4GB RAID 1 setup, I have a backup of the important data, but would prefer not to lose any of it if possible

         

        Oh yeah and same problem, power LED goes off after the Kernal Panic. I also can't even get into the Boot Menu to try a OS reinstall

         

  • I also had the same issue this weekend with my ReadyNAS 314.  We had a power outage and it wouldn't boot back up with the message mount_block_root +1f1 on the LCD.  I had to try 5 different USB flash drives until I got one to work, and it was an extremely old Kingston 128MB drive, it still had room even though the directions said 256MB was the minimum.

     

    Is this something I am going to have to worry about in the future when I reboot the ReadyNAS, or is it fixed for good?

    • keving58's avatar
      keving58
      Aspirant

      Bent82 wrote:
      ...

      I had to try 5 different USB flash drives until I got one to work, and it was an extremely old Kingston 128MB drive, it still had room even though the directions said 256MB was the minimum.






      I've tried several USBs, all newish, without success. I'll try and hunt down something old. Maybe that's the silver bullet.

      • mdgm-ntgr's avatar
        mdgm-ntgr
        NETGEAR Employee Retired

        Some have had greater success using a 3rd party tool such as Rufus to setup the USB Boot Recovery key.

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