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Re: ReadyNas Ultra 6 stuck on READYNAS logo

Sandshark
Sensei

Re: ReadyNas Ultra 6 stuck on READYNAS logo

You can try booting up with just the 5 drives and see if it comes up with a degraded (non-redundant) volume.  It's possible that the one bad drive was affecting the entire SATA subsystem, so it's your only problem.  But it's not that likely.  There is no "fix all" because there are too many things that can go wrong.  @StephenB can help you with the commands needed to try and assemble the volume once he gets a look at your logs.  

Message 26 of 37
StephenB
Guru

Re: ReadyNas Ultra 6 stuck on READYNAS logo


@niallryan wrote:

 

I am just wondering - there is a Fix All option in the software - any good to run this with that drive ? or would it destroy the data on it eg (RAID5 system)

 


My experience with that feature in the past was never good, so I don't use it.

 

Generally once a drive starts to fail, it rapidly gets worse.  So the track sparing in the software doesn't seem to help for long.

 


@niallryan wrote:

 

Also, If this being the issue (fingers crossed) can I boot up the NAS with just the 5 HDD's in it or should I wait until I get a replacement drive.

 


You can boot with 5 drives.  The array should mount, and should be marked as degraded.

Message 27 of 37
niallryan
Guide

Re: ReadyNas Ultra 6 stuck on READYNAS logo

Hi @StephenB 

Many thenks for coming back to me.

 

My experience with that feature in the past was never good, so I don't use it.

 

Generally once a drive starts to fail, it rapidly gets worse.  So the track sparing in the software doesn't seem to help for long.


 I was thinking the same thing to be honest.

 


You can boot with 5 drives.  The array should mount, and should be marked as degraded.

 

Yes again was thinking the same thing. With the degraded the NAS would still work but slower than normal. Also would I be able to add to the NAS while in degraded mode?

 

Kindest Regards

N

Message 28 of 37
StephenB
Guru

Re: ReadyNas Ultra 6 stuck on READYNAS logo


@niallryan wrote:

Also would I be able to add to the NAS while in degraded mode?

 


Yes. 

 

Though I do recommend updating (or creating) your backup, as you would lose all your data if a second disk fails.

Message 29 of 37
niallryan
Guide

Re: ReadyNas Ultra 6 stuck on READYNAS logo

Good morning @StephenB @Sandshark 

 

I re-inserted HDD5 after it passed the HDD test. Then powered on the NAS without HDD6 inserted and it booted up. Everything was normal as in the NAS was not displaying any issues on its display when I was expecting to see a notice of it saying that the system is degraded. So I went on my laptop and logged into the readynas Home Screen.

When. I logged in there was a message at the top but it wasn't a system degrading message. It was a message saying to remove the necessary drives BECAUSE when I clicked on Volumes icon all the drives are RED and it is saying that the NAS is FULL = zero space available.

I wonder if this has anything to do with the initial process it was doing as I am only 90% sure it was completed before the power was interrupted.

 

Will the NAS recover to normal when I insert a replacement drive into bay 6 ?

 

Kindest reagrds

N

Message 30 of 37
Sandshark
Sensei

Re: ReadyNas Ultra 6 stuck on READYNAS logo

No, it will not self-repair when you replace Drive 6.  It does appear the death of drive 6 caused a problem on the SATA bus, but did so during a write.  So data on one or more other drives is corrupt or out of sync.  Hopefully, you can now download the log .zip and @StephenB can use that information to better diagnose the specifics of your issue and help you at least get the volume mounted so as to allow you to get your backup up to date before factory defaulting the NAS with a new drive.

Message 31 of 37
StephenB
Guru

Re: ReadyNas Ultra 6 stuck on READYNAS logo


@niallryan wrote:

 

I wonder if this has anything to do with the initial process it was doing as I am only 90% sure it was completed before the power was interrupted.

 

Will the NAS recover to normal when I insert a replacement drive into bay 6 ?

 


The volume is probably out of sync.  Download the full log zip file from the logs page.

 

I can take a look at that for you if you like.  Just upload it to cloud storage (Dropbox, google drive, etc), and send me a download link in a PM (private message).  Use the envelope link in the upper right of the forum page.

 

I will be traveling this week, so it might take me a couple days to get to it.

Message 32 of 37
niallryan
Guide

Re: ReadyNas Ultra 6 stuck on READYNAS logo

Hi @Sandshark 

 

It doesn't sound good does it really ?

 

However I shall continue until otherwise. Will see if I can download logs and also if logs are downloaded - will they give us anything to go on.

 

Thanks

N

Message 33 of 37
niallryan
Guide

Re: ReadyNas Ultra 6 stuck on READYNAS logo

Hi @StephenB 

 

Many thanks for this and I will upload the logs if I can download them as stated there to @Sandshark 

 

Just give me a min or so.

 

Regards

N

Message 34 of 37
niallryan
Guide

Re: ReadyNas Ultra 6 stuck on READYNAS logo

Hello again @StephenB @Sandshark 

 

Just logged in and took a screenshot of the Volumes screen - see below

 

Screenshot 2023-07-09 at 17.35.18.png

 

Just in case this gives you an idea of what's gone on since being able to boot up

 

Regards

N

Message 35 of 37
Sandshark
Sensei

Re: ReadyNas Ultra 6 stuck on READYNAS logo

Please send your PM on the location of the logs to @StephenB, not me.  I'm really mainly a hardware guy, but I've also run a lot of experiments on ReadyNAS to learn its ins and outs and have seen a ton of messages here in the forum about volume issues.  But when it comes to diagnosing and repairing BTRFS and MDADM issues, @StephenB has far more experience than I.

 

The screen shot really doesn't clear things up except to say that there is something more wrong than just a missing drive, as I had already surmised.  There are a lot of things that can go wrong and result in that display, thus the need to upload the logs to see which problem yours is.

Message 36 of 37
niallryan
Guide

Re: ReadyNas Ultra 6 stuck on READYNAS logo

@Sandshark 

 

My apologies and I have done so. Many thanks for all the advice and help as always. You and StephenB really show what a community stands for. Many thanks for this and everything else in the past.

 

I reckon it is going to be a long road ahead and expensive by the sounds of what StephenB has been correlating to me.

 

StephenB has already told me that the logs indicate that the RAID is in sync and it is more of a file system issue. So hence a long road ahead.

 

Kindest regards

N

Message 37 of 37
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