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Forum Discussion
Solved
Readynas 102 not backing up and freezing after upgrade to 6.4.2
My client has a Readynas 102 2x3tb system It is backed up by 2 x WD 3TB disks which are rotated and plugged into the front of the Nas. It has always been a bit problematic in that the WD driv...
O.K. I think this discussion has run its course.
Now that this is fixed in 6.5.0 if you have any issues on that you should open a new thread.
I'm closing this thread.
YorkBoy wrote:Reply come in
"Hi John, Thank you for your messages. I will test the front USB port with the information you provided, and I will also run a few more tests on the units. Unfortunately, I cannot add another client to the case, but you can advise him to open a separate case for the issue he is seeing. Even if the symptoms are similar, it is always possible that the source of the issue may differ and we need to investigate each case individually. I will let you know as soon as I have more information, thank you again for your patience on this matter. "
It seems you need to raise your own support ticket. Perhaps it might be a good idea to say that this is already being partially investigated and my support ticket is # 26140511
Ok?
John
Thanks
How do you go about raising a support ticket?
Hi
Look at the top of this page right hand side, Support.
Follow that through.
You'll need information like model and possibly serial no. as well.
Take the support for home route as thats what a 102 comes under I think. Expect hassle.
Remember to point out that all was well until 6.4.0 or 1 or 2 and point out my support ticket no. and that you have been onto the forum and see numerous others all with 6.4.0 issues and especially 102s that won't backup.
Ok?
John
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