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Readynas 102 not backing up and freezing after upgrade to 6.4.2
My client has a Readynas 102 2x3tb system It is backed up by 2 x WD 3TB disks which are rotated and plugged into the front of the Nas. It has always been a bit problematic in that the WD driv...
O.K. I think this discussion has run its course.
Now that this is fixed in 6.5.0 if you have any issues on that you should open a new thread.
I'm closing this thread.
Hi Barryd
When I back up using the front socket even though it freezes the NAS it does actually appear to start ok and does backup a few folders amounting to perhaps 1GB before feezing the NAS.
This event seems to be exactly the same scenario as your issue on the rear sockets so can you confirm if any backups are actually taking place?
The fact that my rear socket backups do work, albeit taking four times as long makes me wonder if that's simply because I only back up 145GB, that being the entire contents of my NAS. It would be interesting to see what would happen if I had substantially more data being backed up.
What response (if any) have you had from your support request?
I am going to repeat my comments that for a moderator here to confirm he sees the same failures as us and for a Netgear engineer to report the same on a single test of a backup on a 102 makes me seriously question the quality of the firmware testing regime. After all people who have a NAS are the kind of people who take the safety of their data seriously and those people are going to perform back ups. It stuns me that it seems backing up on a 102 was never checked using the 6.4.0 series of firmware.
John
Hi Barry
You know I was thinking just no, I bought this 102 to replace my earlier V1 Readynas and I really wonder why I bothered.
The old V1 was never an issue, ran perfectly for years backing up every night.
The 102 has been hassle since I bought it and actually the very first issue I had was with using the USB sockets. On inserting a USB stick into the front socket all went well until I ejected the stick, then although the stick was correctly ejected and removed it still appeared in shares. In discussions with Netgear it was called a ghost share and I waited perhaps months for a fix that actually worked.
I have had other issues with the 102 causing me to lose data and I had to perform a complete reinstall.
Seriously thinking today whether to get the old V1 up and running again.
John
The only response I have had from my support request was asking for the serial number which I provided when I originally posted it and if I was the registered user of the product.
I think this NAS does start to back up through the front usb but I am not sure at what stage it locks up.
I think through the back ports overnight it got about as far as 100gb or so but I Cannot be certain before I had to shut it down.
I too used to be very happy with Readynas and I recommended them and indeed my company resells them. At the moment I would be reluctant to supply any more units and I am advising clients not to upgrade their firmware if they have a working system at the moment but as was the case with this particular NAS the end user just went ahead and upgraded it which to be fair they should be able to do in confidence that its been properly tested.
I have always supplied and recommended Netgear products and not just NAS equipment as they are generally very good and I would like to continue doing so but this episode with the NAS and the time its taking to resolve has done nothing to boost my confidence to be fair.
If Netgear want to supply me with some kit I would be quiet happy to test them! :D
Hi
Considering 6.4.0 was released in October then it sure is taking a long time to resolve the issues.
I totally fail to understand why it is that there isn't a simple authorised route back to 6.2.5. Now I know it's supposed to be possible but before I do it I would like to know if I'm going to get myself into any issues. Let's be honest what help am I likely to get if I downgrade and brick my NAS?
However given that it seems so many people have issues it's about time Netgear came clean and gave us a route to do this so we can all get our systems working again.
Once it's running properly I can't see I'm going to ever update the firmware again and please don't anyone tell me that I should because of all the new features I would get because one feature I definitely don't want is a NAS that fails to back up!
I just wonder if rather than keep the firmware and interface simple they are trying to provide too many features most of which the average person doesn't want or need and in the process have ruined some pretty basic and necessary facilities. I don't suppose we'll ever know.
John
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