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Readynas 526x Anivirus scanner definition update failed

pgjscottieuk
Guide

Readynas 526x Anivirus scanner definition update failed

On Sep 10th the antivirus scanner definition file failed due to download failure check your internet connection

Firstly i received an email Readynas Alert message system error 

Have turned off antivirus rebooted nas turned on again no change rebooted nas still file will not update this is on the same network as a 626x sitting next to it both connected to XS512EM which is connected to RAX120 AX12 via cat6a cable giving a 5GB link using the multigig port on the router this has been running quiet happily for months no issues any help please much appreciated

 

System firnware.pngLogs.png

Model: RN526X|ReadyNAS 526X – 6 Bays with up to 60TB total storage
Message 1 of 49
StephenB
Guru

Re: Readynas 526x Anivirus scanner definition update failed

One option is ssh into the NAS (as root), and then try running freshclam manually (with no parameters).

Message 2 of 49
pgjscottieuk
Guide

Re: Readynas 526x Anivirus scanner definition update failed

Hi thank you for picking this up how do i do what have suggested i am not that it literate will need instruction help

Message 3 of 49
StephenB
Guru

Re: Readynas 526x Anivirus scanner definition update failed


@pgjscottieuk wrote:

Hi thank you for picking this up how do i do what have suggested i am not that it literate will need instruction help


You can start by 

  1. enabling ssh on system->settings->services in the NAS web ui.  Make sure password authentication is enabled.
  2. enter ssh root@nas-ip-address in the windows search bar (or in terminal on a mac).  You'll get a one-time prompt to accept the fingerprint.
  3. use the NAS admin password when prompted

 

Then enter freshclam on the command line (with no parameters) and tell us what happens.

Message 4 of 49
pgjscottieuk
Guide

Re: Readynas 526x Anivirus scanner definition update failed

Hi tried your solution this was the result also received a readynas alert system errorupdate file failed to download

 

Screenshot 2021-09-13 at 15.21.00.pngScreenshot 2021-09-13 at 15.21.20.png

Message 5 of 49
StephenB
Guru

Re: Readynas 526x Anivirus scanner definition update failed

It looks like ipv6 is enabled in the NAS (but perhaps not by your ISP).  Do you get the same results if you disable ipv6 in the NAS and try again?

Message 6 of 49
pgjscottieuk
Guide

Re: Readynas 526x Anivirus scanner definition update failed

Disabled ipv6 and this was the result it wouldn't let me enter the passwordScreenshot 2021-09-14 at 08.14.56.png

Message 7 of 49
StephenB
Guru

Re: Readynas 526x Anivirus scanner definition update failed

I've never seen that happen.  How did you disable ipv6?

 

FWIW, zsh is not installed on my NAS.

Message 8 of 49
pgjscottieuk
Guide

Re: Readynas 526x Anivirus scanner definition update failed

Hi went to settings on the NAS then network then settings of the network adaptor /card Disabled IPv6 as per your instruction

 

Screenshot 2021-09-14 at 11.19.53.png

Message 9 of 49
pgjscottieuk
Guide

Re: Readynas 526x Anivirus scanner definition update failed

Screenshot 2021-09-14 at 11.19.53.png

Message 10 of 49
StephenB
Guru

Re: Readynas 526x Anivirus scanner definition update failed

@pgjscottieuk wrote: Hi went to settings on the NAS then network then settings of the network adaptor /card Disabled IPv6 as per your instruction

 


Ok.  Not sure what caused this then - since I've disabled ipv6 on several NAS, and never saw a change to zsh.  Very strange.

 

Can you log in when you enter your password?  If you can, then what happens?

 

If you can, then enter chsh /bin/bash

Message 11 of 49
pgjscottieuk
Guide

Re: Readynas 526x Anivirus scanner definition update failed

Hi it won't accept sign password it does't allow me to type

Message 12 of 49
StephenB
Guru

Re: Readynas 526x Anivirus scanner definition update failed


@pgjscottieuk wrote:

Hi it won't accept sign password it does't allow me to type


Maybe try disabling SSH in the web ui, and then reenable it.

 

If that doesn't work, then I suggest doing an OS reinstall from the front panel (which will reset the admin password back to password).

Message 13 of 49
pgjscottieuk
Guide

Re: Readynas 526x Anivirus scanner definition update failed

Have done an OS reinstall just waiting to see if the antivirus updates its usually after about 18 mins

Message 14 of 49
pgjscottieuk
Guide

Re: Readynas 526x Anivirus scanner definition update failed

Have done the OS reinstall waited for the antivirus to update it failed have also completed the terminal commands again but exactly the same result can'y enter the password

Message 15 of 49
Sandshark
Sensei

Re: Readynas 526x Anivirus scanner definition update failed

I think ZHS on you Mac is what's blocking you, not the NAS.  I'm not a Mac user, but the message seems to be pretty clearly telling you you need to update your (Mac) account to use ZHS and that lock symbol is definately not coming from the NAS.

Message 16 of 49
StephenB
Guru

Re: Readynas 526x Anivirus scanner definition update failed


@Sandshark wrote:

I think ZHS on you Mac is what's blocking you, not the NAS. 


That makes sense, as the info directs to an apple support article.

 

@pgjscottieuk - this is probably what you need to do:  https://support.apple.com/guide/terminal/change-the-default-shell-trml113/mac

Message 17 of 49
pgjscottieuk
Guide

Re: Readynas 526x Anivirus scanner definition update failed

Have just tried this with my windows 10  htpc typed in the command dialog box appeared then disappeared

Message 18 of 49
StephenB
Guru

Re: Readynas 526x Anivirus scanner definition update failed


@pgjscottieuk wrote:

htpc typed in the command dialog box


No idea what you are meaning to say here.

Message 19 of 49
pgjscottieuk
Guide

Re: Readynas 526x Anivirus scanner definition update failed

Have also looked at the terminal preferences shells open with the other option is command ( complete path )

Message 20 of 49
StephenB
Guru

Re: Readynas 526x Anivirus scanner definition update failed


@pgjscottieuk wrote:

Have also looked at the terminal preferences shells open with the other option is command ( complete path )


I'm not a mac user, so I don't know what you need to change here to be able to use terminal.

Message 21 of 49
pgjscottieuk
Guide

Re: Readynas 526x Anivirus scanner definition update failed

I tried on windows typed the ssh root@nas ip address a black box opened up but then disappered

Message 22 of 49
StephenB
Guru

Re: Readynas 526x Anivirus scanner definition update failed


@pgjscottieuk wrote:

I tried on windows typed the ssh root@nas ip address a black box opened up but then disappered


 

Did it disappear really fast?  Or did it hang around for a bit?

Is the NAS using the same IP?

Message 23 of 49
pgjscottieuk
Guide

Re: Readynas 526x Anivirus scanner definition update failed

It disappered really quickly and yes when i set it up again i reasigned the old ip address as other things rely on it 

 

Message 24 of 49
StephenB
Guru

Re: Readynas 526x Anivirus scanner definition update failed

I think you need to manually delete the old fingerprint on the Windows PC.

 

Navigate to %homepath%\.ssh (entering that in the windows explorer search bar).  You can either delete the known_hosts file there, or edit it (removing the line that starts with the NAS IP address).  

 

Then run ssh again.

Message 25 of 49
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