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Forum Discussion
Readynas Ultra 4 Plus no valid volume exists #25703630
Help! I had a power failure today, and now I am getting a "no valid volume exists" and cannot access any of the shares on the NAS, although they are listed in Finder on my Mac. However, I cannot acc...
Hi Moto,
Support needs you to reply to their email so they can escalate your case.
I have replied, thanks.
Hello Moto,
Looks like you need data recovery contract. Maybe best to call support for more explanation.
Regards,
The Level 2 tech said that there was some sort of problem mounting the drives, and that they could be manually re-mounted. However, it has been escalated to Level 3 and I have not heard from them yet. Apparently there is a failing drive that the Level 2 guy thought could be replaced and fix the problem . . . fingers crossed. He did say that he didn't think that the data was at risk.
Hi Motto,
Yes it has been escalated from L1 to L2 and L3. I checked your records and found that L3 requries data recovery for the issue you have on the NAS. The L2 tech has not updated you yet, I saw that you ahve already asked for an update. L2 tech who escalated this case is probably not around yet. It seems some thing with the partition is the problem.
Regards,
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