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Forum Discussion

kaspar42's avatar
kaspar42
Aspirant
Jun 20, 2019
Solved

Registering my READYNAS 424

Have been trying to register my RN424 but keep getting the error "Something went wrong - try again".

 

Would like a phone number to call to get this resolved.

  • JohnCM_S's avatar
    JohnCM_S
    Jun 27, 2019

    Hi kaspar42,

     

    We have fixed your myNETGEAR account. We have registered your RN424 as well. Please check if your RN424 appears as a registered device on your myNETGEAR portal.

     

    Regards,

4 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Jun 21, 2019

    What country are you in?

     

    You could also try sending a PM (using the envelope icon at the top right of the forum page) to JohnCM_S or Marc_V as they can probably troubleshoot this for you.

  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired
    Jun 21, 2019

    Hi kaspar42,

     

    Welcome to the Community!

     

    You may send to me the NAS serial number and also the email address that you are using for your myNETGEAR account via PM (private message). We will check why you are not able to register the device.

     

    Regards,

  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired
    Jun 27, 2019

    Hi kaspar42,

     

    We have fixed your myNETGEAR account. We have registered your RN424 as well. Please check if your RN424 appears as a registered device on your myNETGEAR portal.

     

    Regards,

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