Forum Discussion

Aspirant

Apr 16, 2021

SOS: Cannot access admin page

I've tried to post this before but could not address this issue till now. So sorry for the duplicate post.

I cannot access the admin page. It seems like I'm authenticated correctly because I'm not prompeted for a password if I refresh the browser window after a login. The blue power button is blinking. As far as I know, blinking light means the system is booting but it's been like that for months now and it never finishes the booting. Unplugging and pluging back in have not helped. I can access the data volumes just fine.

StephenB has suggested to try RAIDar. The below is the screen print from it.

As you can see it shows "management service is offline".

"Admin Page" button brings a browser window and asks me to login. When I do, it take a while and then it displays an error

Browse brings up all volumes fine. "Download Logs" button displays dialog "Connecting to ReadyNas..." and then displays "Download process failed". Diagnostics says "System - no errors found", "Logs - No errors found" and then under system management it has the same error repeated many times - " Failed to update dictionary".

One of the volumes I can see is rsyslog. I'm guessing this is where the logs are. I'm not sure which one to check though.

I have not installed any new programs/feature to the nas for a long time.

Any help is appreciated.

Thanks!

24 Replies

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sashki2
Aspirant
Apr 16, 2021
This is the error displayed after login when I'm trying to access admin page:
- mdgm
  Virtuoso
  Apr 16, 2021
  rsyslog is not included in the firmware. My first guess would be therefore that logs from rsyslog are filling up the 4GB root volume and that's what's causing the management service to be offline and your other problems.
  - StephenB
    Guru - Experienced User
    Apr 16, 2021
    Have you made a backup of your data? It is at risk.
    
    If you have some knowledge of the linux command line, we can help you boot into tech support mode and take a closer look that way.
    
    Another option is to contact paid support via my.netgear.com. Per-incident support might work for this - cost should be somewhere around $100 USD. Marc_V or JohnCM_S could facilitate.
    
    You could also do a factory default on the NAS - which reformats the drives and builds everything from scratch. You'd need to then reconfigure the NAS and restore your files from backup. The benefit of doing this is that it gives you a completely clean system. It also is something you can do w/o waiting for assistance.