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Forum Discussion

greispe's avatar
greispe
Tutor
Oct 13, 2015

Unable to Uninstall Plex so I can reinstall

Having recently update my ReadyNAS 516 to 6.4, I also wanted to upgrade to the lastest version of Plex. When I tried to install plexmediaserver-ros6-binaries_0.9.12.8.1362-4601e39_amd64.deb, I receiv...
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JennC's avatar
JennC
NETGEAR Employee Retired
Oct 15, 2015

Hello greispe,

 

It appears this update from Plex is not somehow posted on the apps of the ReadyNAS.

 

Please send logs with subject line ATTN: Alex and Jenn. See instructions here.

 

Regards,

greispe's avatar
greispe
Tutor
Oct 15, 2015

Jenn

 

That was exactly my point. It is not posted on the Netgear apps site.

 

Why do you need my logs??

 

 

  • JennC's avatar
    JennC
    NETGEAR Employee Retired
    Oct 16, 2015

    Hello greispe,

     

    I'm getting someone to check it and might need to remote into your NAS.

     

    You can also try contacting support center to have this checked by L3 and go in backend and try reinstalling the updated version.

     

    Regards,

    • greispe's avatar
      greispe
      Tutor
      Oct 16, 2015

      Ok, I understand.

       

      Since the version that is on the Netgear app store works fine, I'll postpone updating Plex until you have it in your app store.

      • JennC's avatar
        JennC
        NETGEAR Employee Retired
        Oct 16, 2015

        Hello greispe,

         

        Thanks for undestanding. I've already reported this and we are expecting the available latest version on ReadyNAS apps to be updated soon.

         

        Thank you for raising this one. We appreciate your contribution to the community, please feel free to keep posting!

         

        Regards,

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