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Unable to connect to ReadyNAS Admin page
ReadyNAS 102
Firmware 6.2.2
Device setup in RAID1, with data mirrored between 2 drives installed in the NAS.
When attempting to connect to the web admin page of my ReadyNAS 102 NAS device, I get a connection refused error. I have read numerous discussions on this board with many individuals having similar problems, but I have been unable to resolve this issue. Here are the particulars:
- I am able to ping the device, and am also able to see the shares and data from my Windows 10 laptop by hitting the DNS name of the device and/or the IP address. All data is accessible. However, when I attempt to access the admin web page of the device I get a "connection refused' error. I have tried:
1) Connection from chorme web browser to http://[DNS name]. Result - connection refused.
2) Connection from chrome web browser to https://[dns name]. Result - connection refused.
3) Connection from chorme web browser to http://ip address]. Result - connection refused.
4) Connection from chrome web browser to https://[ip address]. Result - connection refused.
5) I also tried on Firefox, IE11, and Microsoft Edge. Result - Connection refused.
6) I tried IE11 in compatibility mode. Result- Connection refused.
7) I tried to connect via Putty SSH. Result - Connection refused.
8) I tried to connect via Putty Telnet. Result - connection refused.
9) I tried to reboot the NAS device, and re-run all of the tests above. Result - connection refused.
I ran RAIDar 6.2, and RAIDar shows me the correct device model, DNS name, IP Address, Firmware version, Status = "Healthy", and both drive healthy (little green check marks).
I have not used the admin panel in a long time, so I am not sure exactly how long it has been broken, and what may have caused it. I believe a few of months back I cleaned up the device by un-installing a few applications, but do not have the details.
The device has about 2TB of data that will need to be kept intact.
Any help would be greatly appreciated.
Thanks!
I'm guessing you probably uninstalled an app and then this problem started?
There was a known issue where uninstalling certain apps could lead to loss of access to the web admin page. This has since been addressed and other improvements made in newer firmware.One option would be to power down, remove your disks (label order), put a scratch disk in, use that to update the firmware, verify the firmware update was successful, power down, remove the scratch disk and put your disks back in and power on.
Another option I've mentioned to you in a PM I've just sent.
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That sound pretty bad.
Well, I assume you are doing all this going through a router/switch, which is between the NAS and the PC.
In case your NAS has a static IP-address, please try to directly link a pc to one of the network ports of the NAS using a crossover cable and see what you get.
Before you do that, make sure neither NAS nor PC has any other link into the network. The cable between the NAS and the PC will be the only connection those two boxes should have. Also disable wireless on your PC. Oh, you also need to have a static IP-address for the PC and make your NAS the PC's default gateway and dns server during that test.
By this approach you will exclude all potential error sources in your network potentially making it impossible to get through.
Oh, not to forget. While having your NAS and the concerned PC isolated from the network you could afford to switch off the windows firewall on the PC. The message "connection refused" sounds a bit odd. It could be, that Windows wants to protect you and for what reason ever is not allowing you to go to the NAS except through smb connections.
doctork3 wrote:
ReadyNAS 102
Firmware 6.2.2
Device setup in RAID1, with data mirrored between 2 drives installed in the NAS.
This is very old firmware (from 2014). The current production version is 6.6.1. After you resolve this problem, you should upgrade it. Generally speaking it's hard to give much help on ancient firmware. You might want to upgrade to 6.2.4 first, and then go to the current production firmware.
doctork3 wrote:
7) I tried to connect via Putty SSH. Result - Connection refused.
Was ssh enabled on the NAS?
doctork3 wrote:
3) Connection from chorme web browser to http://ip address]. Result - connection refused.
How about http://<ip-address>/admin
.Yep, I agree :), the firmware is quite old. I am not aware of a way to upgrade it now that I cannot acces the web admin tool. Is it possible to upgrade the firmware without having access to the web admin tool?
I also tried http://<ip-address>/admin, to no avail.ssh was NOT enabled on the NAS before I lost access?
I will also try some of the network isolation tips from RolandWausE, though I do not expect it to be a network issues. I think I am running into a known bug with this firmware version, and un-installing applications.Thanks for your time and suggestions.
I'm guessing you probably uninstalled an app and then this problem started?
There was a known issue where uninstalling certain apps could lead to loss of access to the web admin page. This has since been addressed and other improvements made in newer firmware.One option would be to power down, remove your disks (label order), put a scratch disk in, use that to update the firmware, verify the firmware update was successful, power down, remove the scratch disk and put your disks back in and power on.
Another option I've mentioned to you in a PM I've just sent.
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