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leo037's avatar
leo037
Luminary
May 30, 2019

Upgrade from 6.9.5 hf1 to 6.10.1 boot stuck at encryption unlock

Hello, 

 

I did the firmware update from 6.9.5 hf1 to 6.10.1 lastnight and now my 428 will not get past volume decryption. 

 

I have an EDA500 attached to it and have tried with it turned off. Same result. 

 

It gets to 89 or 91 % and stays there for hours. 

 

Any held would be appreciated. 

 

 

Thanks

Leo

2 Replies

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  • I've also tested putting the encryption keys on another flash drive. 

     

    no dice

  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired

    Hi leo037,

     

    The NAS will only try to decrypt the volume for 10 minutes so there could be other issues on the NAS. Possibly, there could be bad disks or fragmentation.

     

    If you have a console cable, you can connect it to the RN428 and watch it boot through console output. You may get the output then send it to me via PM so we can check.

     

    Regards,

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