RN104 running latest firmware (6.9.3). No changes to system config or local network/environment conditions. System is presenting the following symptoms.
1) Power button does nothing. Normally, this cycles the display through several pieces of system information including name/IP address and ultimately will power down system on the fifth press. Button is now completely unresponsive, even when pressed and held for 5-10 secs
2) System shutdown (whether from power schedule or manually from browser) does not respond, device says it's going offline on the browser. Unit briefly displays corresponding message before presenting a message that reads 'do_exit+9ac'. System then hangs (with GUI unavailable) and requires manual removal of the power cable in order to proceed.
3) System does not accept a saved password (from firefox only). My admin password is saved in firefox and is correct but is rejected by the GUI. If I type the password out then the system allows access. I have double-checked the saved password in firefox and this is 100% correct, I've even changed it on the system to be sure and still have this issue. Does not seem to affect logins from chrome.
Has anyone had a similar experience and able to provide some assistance troubleshooting this please?
The device is out of warranty, otherwise I would be raising a ticket with NG support directly.
I was getting some assistance from user 'mdgm' who asked me to enable remote support on the device which I did but there has been no further correspondence.
I've now reset the device to factory default and still get the same issue. I will try manually rolling back to an old firmware if possible but as it stands this device is toast. Less than 5 years old, pretty disappointing really.
