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Forum Discussion

knKgLhr's avatar
Oct 27, 2017
Solved

After firmware update to 6.9.0 my backup software can't work properly over SMB

Hey, looks like latest firmware update somehow broken my backup pipeline.

I'm using Veeam Endpoint to make automatic everyday backups to the NAS over SMB.

But after firmware update it can't work properly due to this error:

Error: Incorrect function. Agent failed to process method {ReFs.SetFileIntegrity}.

 

I've submitted a support case to the Veeam Support as well, but this firmware update is an only one change I to my NAS and PC before this error started to appear.

 

Any thoughts on this issue?

 

  • knKgLhr

    I reproduced the issue using veeam Agent for windows,

    See error message "Error: Incorrect function. Agent failed to process method {ReFs.SetFileIntegrity}."

    Developter is checking the issue.

    Thanks for your report.

51 Replies

Replies have been turned off for this discussion
  • Similar issue here. With the latest firmware update 6.9.0 my RN104 no longer backup anything. 

    When I looked at it this morning it shown every backups on "processing".

    I restarted the NAS, they shown as "canceled". Tried to manualy start them, they are still at "processing", when normaly it took a few minutes to complete...

    • StephenB's avatar
      StephenB
      Guru - Experienced User

      Vinz wrote:

      Similar issue here. With the latest firmware update 6.9.0 my RN104 no longer backup anything. 

      When I looked at it this morning it shown every backups on "processing".

      I restarted the NAS, they shown as "canceled". Tried to manualy start them, they are still at "processing", when normaly it took a few minutes to complete...


      If you are using the windows protocol in a NAS backup job....

       

      Netgear has confirmed one problem here, and is investigating a second.

      • knKgLhr's avatar
        knKgLhr
        Star

        Hey, StephenB!

         

        Could you please clarify, did Netgear confirmed the ReFs.SetFileIntegrity problem?

         

        Thanks!

    • cpu8088's avatar
      cpu8088
      Virtuoso

      similar situation here with pro 6 firmware 6.9.0

       

      incremental backup job scheduled just stuck with "processing"  even the job has been done.

       

      now reverted back to 6.8.1.  but i hate the pop up notification that tells me to upgrade to 6.9.0.

      how to disable this notification?

       

       

       

       

      • Edouard's avatar
        Edouard
        Tutor

        Some people said than they successfuly reverted the upgrade. Can you give the procedure to acheive that?

  • kohdee's avatar
    kohdee
    NETGEAR Expert

    Hello,

    We reached out to Veeam and Veeam wants us to have you contact their support for the fix. The fix is in their software.

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