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Forum Discussion
Error reporter: "An error has occurred"
Been getting this error message every time I log into the admin console lately:
Clicking "Inspect" or "Show Log" reveals no additional information. As for apps, I'm running the latest version of Plex, Logitech Media Server, BitTorrent Sync, and the built-in AV. That's it.
Does it maybe have something to do with Amazon Cloud Sync? I enabled that about a month ago.
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You probably need someone from Netgear to take a look.
If you purchased a new unit between 1 June 2014 and 31 May 2016 then you have lifetime chat support.
Hi nsne,
I suppose you still have you access your data. If you will ignore or close that window, can you still navigate the admin page properly? Also, we would like to check on your logs to know what's going on with your system. Instructions on how to send your logs can be found here.
Kind regards,
BrianL
NETGEAR Community TeamI do have access to the data. It's weird: The error message reappears regularly, but it looks benign. I've shut off the add-ons and still had it reappear, so I'm assuming it's related to Amazon Cloud Sync. That's the only new feature I've enabled in the past month.
BrianL, I'm sending you the logs now via e-mail.
If you want to help with debugging this issue, can you enable Secure Diagnostics mode and PM me your 5 digit code? I'll turn on more verbose ACD logging to get more output from the syncing so we can look further into this. Thanks.
We're investigating this issue with Amazon.
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