I purchased a used a7000 wireless adaptor for my desktop PC. I downloaded the install sotfware from the netgear website. I run the install and it ask to insert the adaptor and run the program. I have tried several times but i keep getting the error after about 5 minutes the adaptor cannot be found. I have moved it around to different usb ports but same problem. So i plugged it in a port i know for sure that works (its the wireless usb for my keyboard) but it still does not find the adaptor. I have already disabled my antivuris software (malware bytes) and also disabled my internal network card as well and nothing works.I have seen with other netgear adaptors there may be some issue with 2.4 versus 3.0 adaptors....I have tried everything I know to do..Any help would be greatly appreciated NOTE:To get help whn it requires me to add model netgear does not even have there own community forum updated so i can select this wirelss usb.Here is a link to the actual adaptor I have so the one in the model up top is incorrect but it would not let me post until I entered a model...Really netgear?https://www.netgear.com/support/product/A7000.aspx

Here is a link to the actual adaptor I have so the one in the model up top is incorrect but it would not let me post until I entered a model...Really netgear? https://www.netgear.com/support/product/A7000.aspx Yet another new device missing from Netgear's database. I keep reporting them but nothing happens. You don't say what your operating system is, but some people have found that they don't need any Netgear software to get wifi adapters to work. They do just fine with the native stuff in Windows.

I am running windows 10 (64bit)I wanted to try and enable usb 3.0 in bios but cannot find a good turtorial to do it. I just uninstalled the genie software to see if windows would recognize it but no look...any help would be great

You should not need to mess around with the BIOS. Do other USB3 things work OK? The best way to find out how to tweak your BIOS is by finding out who made the motherboard and seeing out how it manages these things. If you have problems with USB devices, on thing to try is to go into the Device Manager in Windows. (You can get at that by typing the name into the start menu.) Expand the section Universal Serial Bus Controllers. Then in the menu >View>Show hidden devices. This will reveal "greyed" out items. If you see anything in there that looks like it is related to your adapter, Uninstall it. Now do the same thing in the Network adapters section. This is probably more important than the USB section. You could even uninstall whatever you see in there for your adapter, especially if it has the nasty yellow exclamation mark that tells you that it isn't working properly.

I looked at all those nothing that stands out. As far as I have seen I am running usb 2.0 and I think I need usb 3.0 to run this adaptor. But in bios I dont have the option that I can ever find to turn 3.0 on. I also found last night I am running legacy instead of the other...This is really frustrating...wow...I even ordered another adaptor last nigth after reading reviews to see if I can get something else working.

Tired this only I can access bios with legacy as far as i know.https://community.netgear.com/t5/WiFi-Adapters/Drive-Errors-Can-t-Connect-A7000/m-p/1499345#M5665

Netgear A7000 adaptor cannot be found

12 Replies

michaelkenward
Guru - Experienced User
Mar 06, 2018

Here is a link to the actual adaptor I have so the one in the model up top is incorrect but it would not let me post until I entered a model...Really netgear?

https://www.netgear.com/support/product/A7000.aspx

Yet another new device missing from Netgear's database. I keep reporting them but nothing happens.

You don't say what your operating system is, but some people have found that they don't need any Netgear software to get wifi adapters to work. They do just fine with the native stuff in Windows.
- robbi8299
  Aspirant
  Mar 06, 2018
  I am running windows 10 (64bit)
  I wanted to try and enable usb 3.0 in bios but cannot find a good turtorial to do it. I just uninstalled the genie software to see if windows would recognize it but no look...any help would be great
  - michaelkenward
    Guru - Experienced User
    Mar 07, 2018
    You should not need to mess around with the BIOS. Do other USB3 things work OK?
    
    The best way to find out how to tweak your BIOS is by finding out who made the motherboard and seeing out how it manages these things.
    
    If you have problems with USB devices, on thing to try is to go into the Device Manager in Windows. (You can get at that by typing the name into the start menu.)
    
    Expand the section Universal Serial Bus Controllers. Then in the menu >View>Show hidden devices.
    
    This will reveal "greyed" out items. If you see anything in there that looks like it is related to your adapter, Uninstall it.
    
    Now do the same thing in the Network adapters section. This is probably more important than the USB section.
    
    You could even uninstall whatever you see in there for your adapter, especially if it has the nasty yellow exclamation mark that tells you that it isn't working properly.

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Netgear A7000 adaptor cannot be found